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Bamberbabe88

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13 years ago

B

Bamberbabe88

1 Message

0

6255

July 20th, 2013 22:00

Account Verification

I opened my account on June 23rd...it is now July 20th and I am really starting to get irritated with my account being placed on Hold for no apparent reason. My account should not have been blocked/held in the first place. I applied like it said. It said I could get a laptop without waiting for my account number, so I went through the proper steps...instead my order gets cancelled and my account is put on hold. I see -no- reason for all of this delay. It is simple.

I got my account. I got approved for X amount of  dollars. I would like to use my credit to get a laptop. I don't see how this is complicated in any shape or form, I have called several times...last time the person just never called back when they said they will. They said to wait 7-10 business days for verification. I waited. Nothing happened. If I didn't already get approved I wouldn't bother with Dell anymore, but  I got approved and I would actually -like- to get an Alienware 18 laptop from them.....I was okay when I wouldn't receive it till August...I am not okay with not being able to Order it TILL August. Is there someone I can talk to ...to get this straightened out once and for all. Please....I want action/answers...not a run around and games.

          Thank you.

  • shesagordie

    12 Elder

    •

    46017 Posts

    845

    0

    Posted July 20th, 2013 23:00

     

     

    Moving this thread to the Customer Care Forum.

    Bev.

     

     

  • zbestwun2001

    4 Apprentice

    •

    8831 Posts

    845

    0

    Posted July 21st, 2013 13:00


    Bamberbabe88,

    Let me help you out. Contact one of our Customer Care/Order Support Liaisons via a Private message.
     Please only
    message ONE of them -

    DELL-Frances Y http://dell.to/11Q2ZcG
    DELL-Lorna M http://dell.to/PWMBSV
    DELL-Harish M http://dell.to/Z2oW6o

    Once you have clicked on one of the links, click Start conversation or Send Email. They will
    need the following information to investigate -
    • Email Address:
    • Name:
    • Shipping Address:
    • Phone Number:
    • Dell order number or Service Tag number:
    • Your country
    • Country where system was bought
    • Issues

    Give them a couple days to get back to you.

     
    Zb1