I ordered a monitor (AW3821DW) due to finding a better price elsewhere. I requested a return which they responded to within an hour to say that I won’t receive the return label until the 4th Jan at the earliest.. is this right? I’m a bit concerned that I’ll just be forgotten about and they won’t send the label since they automatically closed the service request. I’ve attempted to phone and open another ticket to no response.

Does anyone have experience with dell returns similar to this? I just don’t want to be out of pocket for weeks and weeks and dell to say the 14 day return window is over despite requesting the return the day it arrived.