UNSOLVED
Dell Rewards
Hello
My name is Nayan Patel. I placed an order on dell website on month of February, When I placed an order i went through all the rewards terms and conditions. It has been around more than 40 days since my invoice generated, my rewards yet have not been credited in my account. I tried to speak with customer care agent put me on hold and say that this matter is not in our hand connect the rewards team. There is not contact info for the rewards team. Kindly help me in this matter.
I would like to raise complaint against one of u r CSR he was literally yelling when I was having conversation with him. he was putting me hold again and again for about 15 minutes.
Heard back from customer care. Because I failed to verify my email before I submitted my purchase they are refusing to give me the rewards. Seems like a silly policy which will cost them my future business. Guess I’ll just stick with the 3% I’ll get back from Costco on my laptop purchase. Good luck to you @nayan040 . Hope you have better success than I did.
MelodieM
2 Posts
188
0
Posted April 20th, 2022 12:00
I’m sorry I can’t provide any suggestion to fix this. I just got off the phone with customer service and have the same issue. Purchase made Feb 21 and when I went in to make another purchase yesterday I noticed no rewards, in fact my order wasn’t even showing. It appears I didn’t verify my email so it didn’t set up the rewards account properly. They’ve now linked my email but refuse to give me the reward points as it now shows the rewards account was only set up as today. Very disappointed! Not great service. I shouldn’t have to fight to get points on a $2000 purchase! I’ll be looking elsewhere for my laptop purchase.