I have got my laptop from US and i have raised warranty transfer request. When i started my laptop touchscreen is not working . I have laptop in India . How to solve this issue???
For the notebook to be eligible for an international warranty transfer 2 conditions need to be met.
The system should have a premium onsite warranty
The system should be released in the region you are moving to (this is for part availability)
Is the system a touchscreen model? There are a couple of systems which have an optional touchscreen. Please check on the Support site to see if the system is a touchscreen model.
Type pen input on the start screen & check if you have the touchscreen options.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Dell-SreejithR
6 Operator
•
3399 Posts
426
0
Posted December 4th, 2018 10:00
Thank you for your message.
For the notebook to be eligible for an international warranty transfer 2 conditions need to be met.
Is the system a touchscreen model? There are a couple of systems which have an optional touchscreen. Please check on the Support site to see if the system is a touchscreen model.
Type pen input on the start screen & check if you have the touchscreen options.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?