Hello,  I'm sorry to hear that you are having difficulties with the pdf file.  I recommend you contact EdServices@EMC.com for assistance. 

Please be sure to include the following information in your email:

• Name of VILT
• Model Code
• Data on Label
• Production Code

Best of luck,

Jill

We have seen problems with opening these PDF's on anything else than Microsoft Internet explorer.

So if you're not already using this as standard browser on your PC, this may help.