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I have an external microphone and use it on 3 computers. I have done a lot of troubleshooting, but cannot find a solution. While using Cisco Webex on my Dell 3459 Windows 10, the microphone will work fine, then in the middle of a call the sound will stop, the microphone stops and I have to leave meeting and come back in for audio and mic to work. This only happens on one of my Dell's. Everything works perfectly on the 2 other computers while using Cisco Webex. I have done the sound checks, Hardware checks, Drivers are up to date. Sometimes there is a long electronic buzzing sound before sound and mic goes right off. I don't know what else I can do to fix this, but it is very annoying to be on a call, everything is fine, then in 10 or 15 minutes it goes out. Any help would be appreciated.
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Posted December 9th, 2020 04:00
I want to thank everyone for the assistance you have offered. The response and knowledge was incredible. I want to come back and post as I found the solution to the problem on my computer and share in case anyone else is having the same problem and is stumped.
There are two users on my computer. We switch back and forth, but do not sign out. I found that by signing the other user out, my microphone now works fine 100% of the time. Apparently, even though there was nothing open in the other user's profile, it must have been using some resource that was tripping up my microphone.
So happy that I can use my microphone now leading meetings without the inevitable freeze up.
Looking forward to 2021! Thanks all.
Rick
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Posted August 6th, 2020 17:00
How do I respond to a private messag?. Reply in my email does not work.
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Posted August 6th, 2020 18:00
Log into the forum. Then click the Envelop icon next to your avatar in upper right corner of the screen to open the Private Messages window. You can respond there, not via regular email to the message emailed to you.
You didn't tell us how the mic is connected to this PC: USB, combo jack port, or audio line-out port...
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Posted August 12th, 2020 02:00
Sorry, was subscribed but did not receive an email alert. The Microphone is USB connected.3273
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Posted August 12th, 2020 14:00
Thanks so much for getting back to me. I am going to try that and see if it changes anything. Given what you gave me, I am optimistic. Unfortunately, I am on vacation this week and don't have any big Webex meetings to try it out. But I certainly will next week when I am back to work. I very much appreciate your taking the time to assist. I haven't had luck on any other forum. I will be sure to let you know if this did the trick. Thanks so much. One last question, would these changes effect my computer in any other way that I should watch for?3264
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Posted August 12th, 2020 15:00
@rjom wrote:
One last question, would these changes effect my computer in any other way that I should watch for?
Short answer: No
Long answer: Your PC might use a tiny bit more power because it's not shutting off USB and HID devices when Windows decides (thank you, Microsoft) you don't need them, but you won't even notice the difference.
Post back and let us know if that helps.
BTW: There's no "unfortunately" about being on vacation, so enjoy it!
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Posted August 13th, 2020 11:00
Thank you for your response. I will try that.
Rick
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Posted August 13th, 2020 11:00
Turn off Sleep and Power saving for PCI-E and USB.
or set the timeout to 960 minutes. default is annoying 20 minutes.
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Posted August 19th, 2020 03:00
Thanks so much for taking the time to respond and assist. Back from vacation, and two days without any problems. So glad to be able to lead my meetings without my sound going out. I appreciate your response. I have shared with my IT guys and they said they wouldn't have thought of that.
RoHe
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Posted August 12th, 2020 11:00
Might be a power plan issue so try this:
Open Device Manager and expand list under USB. Double-click a USB entry and click its Power Management tab, if it has that tab. Uncheck the box "Allow PC to turn off...". Repeat for all USB entries.
Now expand list under Human Interface Devices in Device Manager and uncheck that same box for any HID entry that has a Power Management tab. Exit Device Manager when done.
Next, open the Windows Power & Sleep screen. Click Additional Power Settings. On next screen identify the active Power plan and click Change Plan Settings. On next screen, click Change Advanced Power Settings.
On that last screen, disable Hibernation, Hybrid Sleep, USB Selective Suspend, and PCI Express Link State Management. Save the changes to the power plan and reboot.
Does that help?