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EldritchLuitger27
3 Posts
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1136
April 27th, 2020 07:00
G5 5590 Internet Connectivity Issue
Hi!
*Sorry in advanced if I put my laptop model on the wrong board*
I just have a question to anyone who could help me with the problem I'm currently facing with my Dell G5 5590 laptop.
I have brought my laptop to a local servicing centre where I bought my laptop to be formatted and have my Windows 10 reinstalled. Everything works really fine with my laptop, however I've just noticed when I brought it home that when my laptop is connected to the WiFi, there will be a connection for only one minute or less. Then it says on the WiFi tab "No internet" while still being connected to the WiFi.
- Could anyone help and guide me on how to fix this problem?
EldritchLuitger27
3 Posts
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Posted April 27th, 2020 08:00
That could be the problem I guess. I'll try and install the drivers tomorrow and see if it works. Hopefully it will
EldritchLuitger27
3 Posts
955
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Posted April 28th, 2020 02:00
I tried checking device management but it doesn't seem like there are any drivers that are left uninstalled. I did try to install the Intel AX200/AX201/9260/9560/9462 WiFi UWD Driver, but my WiFi is still facing the same problem where it says "Default gateway not available" if I run a troubleshoot. It fixed my connection for a while but the connection is unavailable again which I have to troubleshoot for multiple more times to be able to surf the internet.
The odd thing is my mobile hotspot seems to work well now that I tested it today
nyc10036
6 Operator
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5640 Posts
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Posted April 27th, 2020 07:00
I suspect that the shop did not install all the drivers starting with the chipset.
Locate the drivers on Dell.com and install them yourself.
.