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Vinicius RM
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October 27th, 2022 11:00
Mouse cursor jerking when using dell touchpad
Hey, I'm having issues with my notebook, as the mouse cursor starts to jerk and jumping when using the touchpad.
I've noticed that the issue stops when I disconnect the charger.
Remove the battery won't change anything.
I've tried to reinstall and update the drivers by Synaptics - it worked once, the cursor didn't jerk, however after some minutes the touchpad just "stoped work".
I've done the tests before the boot - the cursor doesn't jerk before the windows starts
I've tried to turn on the notebook in a electrical network with grounding - nothing changed.
I've runned the dell support and diagnostic tools, both didn't find error in the system and the driver was updated.
Is there any synthesys why is this occurring?
AdrianG001
6 Operator
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3957 Posts
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Posted November 3rd, 2022 23:00
Method 1: Enable the Touchpad using the function key
The most common reason why the touchpad stops functioning is because the user ends up disabling the touchpad function by mistake. Most laptops have a function key dedicated to the TouchPad integrated with the F keys. The most common placement is on the F9 key.
To re-enable the touchpad on your Dell computer, press the button resembling a TouchPad button and see whether you regain the TouchPad functionality. Certain models will require you to have the Function key pressed while pressing the TouchPad key.
Method 2: Re-enabling touchpad from Control panel or Dell Settings
Users that reported losing the touchpad functionality after installing a Windows update have managed to resolve the issue after discovering that their Touchpad was disabled inside Control Panel. Altough the causes for this are unclear, most users suspect that the issue is caused by an improper Windows update.
Here’s a quick guide on how to re-enable the TouchPad functionality of a Dell computer via Control Panel:
Press Windows key + R to open up a Run box. Then, type “control” and hit Enter to open Control Panel.
Inside Control Panel, navigate to Hardware and Sound, then click on Mouse and Touchpad.
Next, click on Additional mouse options and see whether your Touchpad is enabled inside Mouse Properties. If it isn’t, click on Enable device under the Dell TouchPad tab and restart your computer.
Note: If you can’t find the settings options specified above, open a Run box (Windows key +R), type “main.cpl” and hit Enter to open the Mouse Properties window. Then, go over to Dell Touchpad and click on Click to change Dell TouchPad settings. Next, from the dedicated Dell Touchpad section, change the Touchpad toggle from Off to On and hit the Save button.
At the next startup, see if the issue has been resolved and you are able to use the TouchPad. If you’re still having the same issue, move over to the method below.