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hjjbvjb

updated

5 years ago

H

hjjbvjb

1 Message

0

993

November 17th, 2021 04:00

My device hangs while using MS Teams.

My office, device hangs while using MS Teams.

  • AdrianG001

    6 Operator

    3958 Posts

    567

    0

    Posted November 18th, 2021 02:00

    Having this same issue particularly when video meeting in progress. Starting a second chat totally blows things up.

  • 548

    0

    Posted December 13th, 2021 01:00

    I purchased the laptop around 16 hours ago. When a Teams call is going on, the laptop hangs. It does not even allow to move cursor. Only option is hard reset using power button. It hung thrice. Then, I had to switch to mobile app. Feeling so much frustrated. 

    When contacted customer support, they asked me to re-install the Teams. Waiting to see what happens tomorrow.

    Configuration: Ryzen3, 8GB RAM, 256 SSD HD

  • 542

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    Posted December 15th, 2021 01:00

    @hjjbvjb : Did you get any resolution?

  • 528

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    Posted December 17th, 2021 04:00

    Contacted Microsoft service desk. They deleted certain temporary files from PC. It is working now apparently. So far, had meeting not exceeding 1hr and never faced any issue post the temporary files deletion. Unfortunately, forgot to take a snapshot of the path of the temporary files.