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Laptops freeze up
Hello,
We are a (business) MSP and have several hundred Dell Latitudes in circulation (among some other models). We have frequently put away the Latitude 3450/3550 and 5450/5550 over the past few months.
These laptops are shipped with a clean Windows installation and then the driver library is restored via Dell Command Update. The drivers are also updated after that.
Many systems are fairly basic. I.e. standard things like Chrome, the Office suite, etc.
We have experienced on several occasions, with different customers, that these Latitudes seem to freeze up. The only solution then is to hold down the power button for several seconds and thus reboot the laptop.
All systems where this happens are also up-to-date.
What can explain this possible behavior and are there more people experiencing this problem?
By the way, it also happens with older generation Latitudes but only since about six months has it become quite frequent.
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Posted February 9th, 2026 23:02
I never came back to post an update, but here it is.
For devices running Windows 11 24H2, the only fix was to disable the Intel AI Boost device. For devices running Windows 11 25H2, updating the Intel AI Boost driver to the latest version (32.0.100.4512) resolved the issue without needing to disable the device.We are currently upgrading all of our devices to Windows 11 25H2 and ensuring that we install the latest Intel drivers after applying the Dell drivers through Dell Command Update or Dell SupportAssist, since both of those tools are still installing an older version of the driver.
We also set up an active script in our device management system to push the Intel AI Boost driver in case we miss any devices.
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Posted March 14th, 2025 13:15
Hi same problem : latitude 5550 freeze randomly. Users are feed up with this problem.
We have seen that the led error code is 1 orange and 8 white but this problem is not referenced on the support site
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Posted May 20th, 2025 19:57
Same here on at least 6 Latitude 5550 units. It happened to two during the initial set and Microsoft update installs. Nothing else was install on the machine. I did a factory reset install on one of them and still the same issue.
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Posted May 20th, 2025 21:12
I'm having the same issue.
I've recently started deploying 5450 Latitudes
I've had 4 already with freezing and BSOD issues with a fresh and Factory Reimage
Any have a fix for this issue
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Posted May 26th, 2025 13:03
Hi everyone,
We’ve seen a few recent reports of Latitude laptops freezing, and we want to follow up.
If you're still experiencing this issue, please reply with the following:
- Are the freezes still happening?
- Have you tried updating Windows, drivers, and BIOS?
- Can you share the steps to reproduce the issue, if any?
- Please include your Service Tag (you can send it this info privately, via direct message to me).
This information will help us investigate further and work toward a solution.
Thanks for your help!
(edited)
#IWork4Dell
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Posted June 2nd, 2025 12:17
Nat - Currently trying to reimage a Latitude 5450 <Private information removed by Dell Moderator>, device froze during the imaging process. I updated the BIOS to latest version (1.14.1), released on 13 Mar 2025, device froze again during the next imaging process. This has played out on several 5450 we have in use.
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Posted June 2nd, 2025 13:23
@Stephen Brown Hi, would you mind testing the following?
Please uninstall Dell Command Update and try again. This is a temporary workaround for testing purposes, as our team is still investigating the root cause of the freezes.#IWork4Dell
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Posted June 9th, 2025 21:01
Ever find a fix? I'm having the same issue with my Latitude 5550 and I've noticed it on others I've deployed. I check the event viewer, .dmp logs, drivers and can never seem to nail it down.
DELL-ChrisM2
Community Manager
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Posted November 18th, 2025 14:34
@nglover55
Although we do offer troubleshooting, our primary role on the DCF (Dell Community Forum) is moderation. The DCF is a user-to-user community, not an official Dell support channel. To get direct assistance from Dell support, click Get Help Now on the right to start a unique support case.
#IWork4Dell
