UNSOLVED

BrendanMonaghan

updated

12 years ago

1

123108

April 22nd, 2015 17:00

Trackpad issue

Just received my XPS 13 today and it looks great.

Unfortunately there's one persistent problem that's driving me so crazy it might be a deal breaker. When navigating with the trackpad the cursor jumps around like crazy when I attempt to click using the primary button, then when I go to adjust the cursor it won't respond at all because my thumb is resting on the bottom of the trackpad where the primary button is.

Has anyone else run into this? Are there any official or unofficial solutions? I seen some solutions that break other things, like the audio, that just aren't very appealing. My temporary solution is to use tapping to click, but really prefer to use a combination of clicking and tapping.

  • pinmode

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    Posted April 22nd, 2015 22:00

    Yep -- same is happening here. Look in /var/log/syslog and you'll see messages like "psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1"

    I'm pretty surprised that it arrived behaving like this. It's certainly a known issue. 

  • pinmode

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    Posted April 22nd, 2015 23:00

    I just upgraded to kernel 3.19.5 and the trackpad issue went away! So there is hope.

    Unfortunately my wireless adapter stopped working. In any case, the fix for this is probably going to involved a kernel upgrade.

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    Posted April 23rd, 2015 12:00

    There shouldn't be trackpad issues like you describe on 14.04 specifically with the developer edition, but if you are having issues maybe there is a factory problem still.  A few tips:

    1) Contact prosupport, let them know and they can dig into what's going on.

    2) You can add the kernel command line option psmouse.resetafter=0.

    3) Upgrade to the 3.19 kernel as mentioned above from 15.04.  The Broadcom wireless package in 15.04 does work as well.  

    4) Jump to 15.04.  Broadcom wireless is not installed on the live image, but I believe gets installed for you if it's detected it's needed.

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    Posted April 23rd, 2015 12:00

    Thanks for the info, pinmode. I would attempt the kernel upgrade but I don't know what's worse, an inconsistent cursor or no wireless adapter.

    Just a FYI, I tried 15.04 (Live) which seemed to resolve the trackpad issues (didn't notice any random cursor jumps to the corners) but there was no sound as well as no wireless adapter.

    At this point, I'm sort of at a loss for what to do.

  • pinmode

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    Posted April 23rd, 2015 12:00

    Yeah, this is lame. 

    I've been directed to contact ProSupport on the other related thread that I started about this. Clearly the machines weren't tested before shipping. 

  • 816

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    Posted April 23rd, 2015 13:00

    Mario,

    Thanks for the quick response and suggestions. I'll give them a shot and report back.

  • 816

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    Posted April 23rd, 2015 17:00

    So I just upgraded the kernel and that seems to have resolved the trackpad issues. The only nagging issue is that even with the "Disable While Typing" enabled I'm still getting a bunch of random mouse clicks while typing because it's recognizing the heel of my palm as a finger.. Any suggestions other than playing around with the Synaptics touchpad settings?

  • pinmode

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    Posted April 23rd, 2015 23:00

    How exactly did you upgrade the kernel? Were you able to do that seamlessly without having to rely on ethernet while the wireless driver was updated?

  • pinmode

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    Posted April 24th, 2015 00:00

    Resolution: added psmouse.resetafter=0 boot option.

    Also separately, the default touchpad tap response time is pretty slugglish and can be changed to be more responsive with "synclient SingleTapTimeout=1"

  • pinmode

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    Posted April 24th, 2015 00:00

    And your wireless adapter continued working?