For a while I was having issues on my XPS 13 9350 DE where the sound would stop working and only "Dummy Output" would be shown under audio outputs. This would usually be fixed by a hard reboot. However recently this had failed to fix the issue. It seems no sound cards can be detected and ``aplay -l`` returns
``
aplay: device_list:268: no soundcards found...
``
I went through many troubleshooting threads and reinstalled drivers, replaced configuration files and more.
Finally, I just did a full system restore of Ubuntu using the recovery partition and the same issue persists so I'm thinking now this may be a hardware issue...
I've had this same sound issue but I found the solution (at least for me). My computer is a Dell XPS 13 9350 Ubuntu 14.04 factory preinstall.
Follow these steps to solve the no sound issue saying dummy output by running these commands:
Type "sudo apt-get install alsa-base alsa-utils alsa-tools libasound2 libasound2-plugins pavucontrol pulseaudio dkms" without the quotes and press .
Type "gksudo gedit /etc/modprobe.d/alsa-base.conf" without quotes, enter in admin's password and press , go to the very bottom and add "options snd-hda-intel model=generic", and then save and close the file.
Type "sudo alsa force-reload" without the quotes and press .
Now reboot your laptop and you should have sound and the speaker message instead of dummy output.
If your volume keybinding on the audio F-keys don't do anything prior to all of this then run these commands to fix that:
Type "gsettings reset org.gnome.settings-daemon.plugins.media-keys volume-up" without the quotes and press .
Type "gsettings reset org.gnome.settings-daemon.plugins.media-keys volume-down" without the quotes and press .
Type "gsettings reset org.gnome.settings-daemon.plugins.media-keys volume-mute" without the quotes and press .
I'd like to have some help from you guys on this topic. I tried both the workarounds suggested at this page (this one and the one of May 24 few lines bottom) and they do not work.
I have been trying to solve this problem for sometime now too. (I have an XPS 13 9360 with Ubuntu factory installed). Along the way, I have upgraded to the latest 16.04 LTS release. Standard sound troubleshooting suggestions did not solve the problem for me. Increasingly, it seemed like the path to a solution would require the installation of a bleeding edge linux kernel with the requisite ALSA driver "built in." Indeed, this seems to be the way to go eventually.
Someone pointed out that, with the current release, the requisite ALSA driver is considered a "3rd party" kernel module. With Dell secure boot enable, installation of the driver (at boot time) is blocked. I disabled secure boot (in the BIOS settings) and low and behold audio now works for me. Disabling secure boot has its downside. But, a worthwhile test/check before embarking on a manual kernel upgrade.
It hadn't occurred to me that secure boot might be an issue. It does explain the symptoms many people have experienced and something to keep in mind when future issues arise.
Hi @WiseIsle I apologize for the issues you're having with the sound card. I ran this by Jon on our tech support team and this was his recommendation:
“to try to see if this is a hardware issue you can use a Canonical live 16.04 image. If the sound issue remains, please open a ticket to have the hardware replaced. if the issue is resolved a re-install is needed:
GroLinux
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Posted May 22nd, 2016 19:00
I've had this same sound issue but I found the solution (at least for me). My computer is a Dell XPS 13 9350 Ubuntu 14.04 factory preinstall.
Follow these steps to solve the no sound issue saying dummy output by running these commands:
If your volume keybinding on the audio F-keys don't do anything prior to all of this then run these commands to fix that: