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dcarcamo1

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12 years ago

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dcarcamo1

11 Posts

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2913

May 25th, 2014 11:00

Alienware X51 Auto Shutdown Issue

I have had this happend to me twice, I have the x51 r2 with amd radeon r9 270x and well the only difference is I do not get a error message. Its only happened to me while playing raceroom experience,

First I get my TV saying no signal but the x51 is still on, then like 10 seconds later it shuts down all the lights turn off then for a second they all come back on then the unit completely shuts down. Then I push the power button and it starts right up but I do not get any error messages. Any advise/help would be appreciated

  • Alienware-Naomi

    6 Operator

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    1776 Posts

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    Posted May 27th, 2014 15:00

    Hi!

    First, run an ePSA diagnostic and AlienAutopsy test to check for hardware errors. Make sure you have the latest BIOS and the Dell version of the video drivers. 

    If it's only happening during one game, re-install the program and test it again.

    Let me know how it goes!

  • dcarcamo1

    11 Posts

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    Posted May 27th, 2014 19:00

    Hi, well I ran both test and everything passed, so far today I haven't had the PC shut down on me so I'm hoping it was just the game, thank you for your help

  • Alienware-Naomi

    6 Operator

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    1776 Posts

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    Posted May 29th, 2014 17:00

    No problem! Let me know if you need anything else.