* Power the PC off
* Disconnect the AC adapter from the PC
* Remove the battery from the PC
- Turn the computer over
- Loosen the 8 screws that secure the base cover to the base
- Lift the base cover off of the base
- Remove the 2 screws that secure the Battery Pack to the base
- Disconnect the Battery Pack cable from the connector on the motherboard
- Using the pull-tab, lift and slide the battery pack out of the PC
* Turn the PC back over and hold the laptop power button in for 30 seconds
* Reinsert the battery and plug in the AC adapter
* Power the laptop on. What happens?

Thanks Chris. I took the opportunity to reseat the RAM while the back was off too. In any case all seems to be fine now! I am so happy :-) I really am loving this machine.....

Hmm I spoke to soon - and I canceled my support request too soon! Machine randomly and suddenly stops operating and won't reboot. Sometimes it then randomly restarts without any action on my part. Sometimes changing the power source i.e. pluging in or unplugging the AC adapter can "fix" it. Other times it seems to be just a matter of waiting.

After these episodes it generally re-boots to a windows repair screen. I've tried reverting to a restore point but problem persists.

Overall I'm pretty pleased with service so far - much as I wish my computer didnt have a problem. Local support seems good, in touch by email and ready to help out even though I thought - and told them that - the problem was fixed.. Glad I dont have to submit another ticket.

So it was a hardware issue;  it was amazing watching  Mark and Andrew  from Dell's Canberra support team stripping and rebuilding my mx11. Once again it is workingp perfectly and I'm loving it :-)

Finally, a post on here telling us about good customer support for the m11x Gives me a little more confidence since I've ordered one!

sounds like faulty memory or faulty processor because the machine should have not just randomly shut it self off and not restart.