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MiguelMZBI
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234482
September 3rd, 2014 21:00
Problems with Alienware X51 R2
Hello everyone.
I had my Alienware for 1 year now. 2 times I requested help from the support technicians for the following reasons:
PC reboots constantly with no specific reason. I might be playing or simply using Word.
-When the PC reboots could happen one of three:
- The PC started like usual. No apparent problems.
- The PC reboots like if the video card wasn't plugged in. Only solution is to restart.
- The screens would show a message to "Shut down and connect the PCIe cables"
The first time I called Dell, they changed the Motherboard and the Video Card (NVIDIA 670). The second time they changed the Video Card (NVIDIA 670), Motherboard, 2 4GB RAM Cards and the PSU.
Now my warranty has endended but the problems reappear.
AlienAutopsy says that this errors are caused by Blue Screens.
I've runned all Alien Autopsy tests and no problems appear. The ePSA has found 0 hardware problems. I've installed the drivers in the resource CD, the ones that Microsoft Update downloads and the newest by Nvidia Geforce Experience or the oficcial website. Any video driver I chose, causes the same problems.
I'm really tired, and I think that I regret the day when I buyed my desktop.
Milena M458
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2699 Posts
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Posted September 5th, 2014 10:00
Do you know what the error code of the Blue screen is? As well you can try to reset the video card that might help? I will recommend you to test the system with both video card drivers the one in the Nvidia website and the one of the Dell support site.
MiguelMZBI
15 Posts
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Posted September 8th, 2014 17:00
Both drivers still make my system crash. I already reseted it with no results. The error code is always 0x0000016 it says that nvlddmkm.sys appears to have caused a system crash.
I also wanted to add that when this happens, the PC can also reboot very slowly and the sound also sound corrupted (slow)Milena M458
6 Operator
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2699 Posts
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Posted September 10th, 2014 16:00
There might be a problem with the video card however the last troubleshoot step that you can try before replacing it is reinstalling windows.
MiguelMZBI
15 Posts
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Posted September 10th, 2014 17:00
Well... Dell already replaced 2 times, I would make a difference to replace it a third time?
Milena M458
6 Operator
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2699 Posts
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Posted September 12th, 2014 16:00
If its damage then yes. But I as I recommend you before try to reinstall windows before making any replacement.
MiguelMZBI
15 Posts
1705
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Posted September 14th, 2014 10:00
I formate my PC and installed W8. The problem its still there. But now Alien Autopsy doesn't say that the problem was because of the graphics card. It just says that an unexpected shutdown ocurred. I'am going to start using the PC without the gpu.
Could it be a problem of energy, or overheat?
Milena M458
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2699 Posts
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Posted September 15th, 2014 17:00
I don’t think is overheating but it will be good if you check the temperature of both video card and processor.
If after this clean install if the issue persists pretty much you are facing a video card problem though let us know how it goes when you use the system without the GPU.
MiguelMZBI
15 Posts
1705
1
Posted September 16th, 2014 10:00
The system had 0 problems without the gpu.
I decided to plug in the GPU and I found that the system was working correcly, I could use the PC at full capacity for a day until it crashed again. Inmediatly I took out the gpu and plug it in again, and it happened the same thing, the system worked correctly for a full day.
Edit: Since the last time I plugged in the gpu There hasn't been any problems until 5 days (Sep 20). I took out again the gpu and put it again.
AlbertLakr
4 Posts
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Posted September 22nd, 2014 00:00
I have a x51-R2 with i7-4770 & GTX760 Ti.
Same exact problem as you. EXACTLY.
GTX760 Ti has been replaced & the PSU.
Same problem still.
I'm still dealing with Dell to get this fixed.
In the mean time here is what works for me:
Remove the side panel and lay the case flat like a Xbox. Make sure air can get to the top (cpu gets air from there), the bottom ( the GPU gets air from there), and with the side panel gone everything else can stay cooler.
I get zero lock-ups with the side panel off, & when I put it back on it BSoD's within 10 minutes.
This computer has a lot of power in a very tight package - I think everything is running on the hairy edge.
MiguelMZBI
15 Posts
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Posted February 14th, 2015 08:00
I'm sorry to tell you that that's the description I've got from the Dell guy. I can tell you, that is a card just below the DVD player. It's not very big and has a little fan on it. I've checked also the receipts looking for the description of the part replaced and there isn't one.
Sorry.