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Hector316

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11 years ago

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Hector316

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85805

June 17th, 2015 15:00

Advanced Pattern test Failed WME02-19M?

I keep recieving an error for memory diagnostics test on the Support assist software.

Windows memory diagnostics test showed no problems.

I ran the utility with F12 it also showed no problems.

I even replaced one of the RAM modules and still recieved an advanced pattern test fail.

There are no issues in Windows environment with memory and no blue screen crashes.

SupportAssist Log File
Wednesday, June 17, 2015 4:56:41 PM
Overall Test Result: Failed
 
System Memory
Total Physical Memory: 16.00 GB
Maximum Supported Memory: 16.00 GB
8192 MB DDR3 (1600 MHz)
Source: SMBIOS
Memory Size: 8.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Micron
Memory Part Number: 16KTF1G64HZ-1G6E1
Memory Serial Number: 0F230A34
8192 MB DDR3 (1600 MHz)
Source: SMBIOS
Memory Size: 8.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Hynix/Hyundai
Memory Part Number: HMT41GS6BFR8A-PB
Memory Serial Number: 381C3598
Advanced Pattern Test
Test Started 6/17/2015 4:48:13 PM
Error Message: Memory read-write error at physical address 000000013D44FFC4H. Wrote pattern 55555555H, read back pattern 554D4555H. 6/17/2015 4:49:05 PM
Error Message: Memory read-write error at physical address 000000013D44FFC8H. Wrote pattern 55555555H, read back pattern 55155555H. 6/17/2015 4:49:05 PM
Error Message: Memory read-write error at physical address 000000013D44FFCCH. Wrote pattern 55555555H, read back pattern 55555455H. 6/17/2015 4:49:05 PM
Error Message: Memory read-write error at physical address 000000019ABCDB0CH. Wrote pattern 55555555H, read back pattern 55555455H. 6/17/2015 4:49:05 PM
Error Message: Memory read-write error at physical address 0000000297A27FCCH. Wrote pattern 55555555H, read back pattern 55555455H. 6/17/2015 4:49:05 PM
Error Message: Memory read-write error at physical address 00000001F596048CH. Wrote pattern 55555555H, read back pattern 55555455H. 6/17/2015 4:49:05 PM
Test Finished: Failed (Error code: WME02-I9M) 6/17/2015 4:50:10 PM
Bit Low Test
Test Started 6/17/2015 4:50:11 PM
Test Finished: Passed 6/17/2015 4:50:29 PM
Bit High Test
Test Started 6/17/2015 4:50:29 PM
Test Finished: Passed 6/17/2015 4:50:49 PM
Nibble Move Test
Test Started 6/17/2015 4:50:49 PM
Test Finished: Passed 6/17/2015 4:51:11 PM
Checkerboard Test
Test Started 6/17/2015 4:51:11 PM
Test Finished: Passed 6/17/2015 4:51:32 PM
Walking One Left Test
Test Started 6/17/2015 4:51:32 PM
Test Finished: Passed 6/17/2015 4:52:10 PM
Walking One Right Test
Test Started 6/17/2015 4:52:10 PM
Test Finished: Passed 6/17/2015 4:52:48 PM
Auxiliary Pattern Test
Test Started 6/17/2015 4:52:48 PM
Test Finished: Passed 6/17/2015 4:53:15 PM
Address Test
Test Started 6/17/2015 4:53:15 PM
Test Finished: Passed 6/17/2015 4:53:38 PM
Modulo20 Test
Test Started 6/17/2015 4:53:38 PM
Test Finished: Passed 6/17/2015 4:54:46 PM
Moving Inversion Test
Test Started 6/17/2015 4:54:46 PM
Test Finished: Passed 6/17/2015 4:55:39 PM
Windows Memory Test
Test Started 6/17/2015 4:55:39 PM
Test Finished: Passed 6/17/2015 4:55:39 PM

System Summary
Product Alienware 17 R2
Service Tag GGD0R32
Express Service Code 358-178-463-02

Operating System
Operating System
Name Microsoft Windows 8.1 (64-bit)
Build Number 9600
DirectX Version 11
Windows Directory c:\windows
System Directory c:\windows\system32
Maximum OS Memory 128.00 GB
System Name ETTORE
User Name Ettore DE Gaetano
Windows Update
Automatic Updates Automatic download and install
Last checked 2015-06-17 15:06:43

Security
Windows Update
Automatic Updates Automatic download and install
Last checked 2015-06-17 15:06:43
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - Kaspersky Anti-Virus
Product Name Kaspersky Anti-Virus
Program Up To Date Yes
On Access Scanning Enabled Yes
Virus Scanner - Windows Defender
Product Name Windows Defender
Program Up To Date Yes
On Access Scanning Enabled No

Motherboard
Manufacturer Alienware
Product Alienware 17 R2
Chipset Intel PCH HM87
ePPID CNAlienware 17 R21296355J000D
BIOS
Vendor Alienware
Release Date 04/14/2015
BIOS Version String A04
ROM Size 2.00 MB
SMBIOS
Version 2.8
Intel(R) Mobile Express Chipset SATA RAID Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type RAID Controller
Class 01h:04h:00h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 282Ah
Revision 05h
Driver Provider Intel Corporation
Driver Version 13.1.0.1058, 5-2-2014
Driver c:\windows\system32\drivers\iastora.sys
Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 8C31h
Revision 05h
Driver Provider Microsoft
Driver Version 6.3.9600.17797, 4-9-2015
Driver c:\windows\system32\drivers\usbxhci.sys
Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 8C2Dh
Revision 05h
Driver Provider Microsoft
Driver Version 6.3.9600.17238, 6-21-2006
Driver c:\windows\system32\drivers\usbehci.sys
Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 8C26h
Revision 05h
Driver Provider Microsoft
Driver Version 6.3.9600.17238, 6-21-2006
Driver c:\windows\system32\drivers\usbehci.sys

Processors
Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (CPU:0)
Name Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz
Cores 4
Threads 8
Signature 40661h
Family 6h
Model 46h
Technology 22 nm
Temperature 61 C
Performance
Max Qualified Speed 2.80 GHz
Max Turbo Boost Speed 4.00 GHz
Current Speed 3.60 GHz
Multiplier x 36.0 (8 - 28)
Max Turbo Boost Ratio x 40
Bus Speed 99.94 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2
Cache Summary
L1 Data Cache 4 x 32.00 kB
L1 Instruction Cache 4 x 32.00 kB
L2 Cache 4 x 256.00 kB
L3 Cache 6.00 MB
Core : 0
Temperature 62 C
Threads 2
Core : 1
Temperature 61 C
Threads 2
Core : 2
Temperature 62 C
Threads 2
Core : 3
Temperature 62 C
Threads 2
L1 Data Cache
Quantity 4
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 4
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 4
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 6.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes
L4 Cache
Quantity 1
Level L4
Type Unified
Size 128.00 MB
Associativity 16-Way Set-Associative
Line Size 64 bytes

Memory
System Memory
Total Physical Memory 16.00 GB
Maximum Supported Memory 16.00 GB
Page Files
Total Size 2.38 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 2.38 GB
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Micron
Memory Part Number 16KTF1G64HZ-1G6E1
Memory Serial Number 0F230A34
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Hynix/Hyundai
Memory Part Number HMT41GS6BFR8A-PB
Memory Serial Number 381C3598

Batteries
Main Battery
Battery Name PABAS0241231
Manufacturer Name TOSHIBA
Type Li-I - Lithum Ion
Battery Serial Number 0x76B
Designed Capacity Percentage 100
Current Charge Percentage 100
Current Charge 95.53 Wh
Full Charged Capacity 95.53 Wh
Designed Capacity 96.00 Wh
Voltage 17.20 V

Communications
Network Card - Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Vendor Name Qualcomm Atheros
Serial Number FF-57-BB-D2-34-E6-D7-FF
Interface PCI Express x1
MAC Address 34:e6:d7:57:bb:d2
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled Yes
Driver Provider Qualcomm Atheros
Driver Version 8.1.0.23, 3-27-2014
Network Card - Killer Wireless-n/a/ac 1525 Wireless Network Adapter
Vendor Name Qualcomm Atheros
Interface PCI Express x1
Slot Name (SMBIOS) J6B1
MAC Address d8:5d:e2:30:c3:61
Adapter Connected Yes
Current Speed 866.70 Mbps
IP Address 192.168.1.165
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider Qualcomm Atheros Communications Inc.
Driver Version 11.0.0.400, 9-15-2014
Bluetooth Port - Qualcomm Atheros QCA61x4 Bluetooth 4.0
Bluetooth Port Address (D8:5D:E2:30:C3:62)
Service Name BTHUSB
Driver Provider Qualcomm Atheros Communications
Driver Version 3.0.0.400, 9-15-2014

Hard Drives
LITEONIT L8T-256L9G-11 M.2 2280 256GB
Vendor Lite-On
Model Number LITEONIT L8T-256L9G-11 M.2 2280 256GB
Serial Number TW05612H550854CM0465
Firmware Revision H88110C
Size 238.5 GB
Marketed Size 256 GB
Sector Information
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 500118192
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 6.0 Gbps
Rotation Rate Non-rotating media
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 6 minutes
Excessive Password Attempts No
OS - C:
Volume Serial Number 2685-A2E5
File System NTFS
Volume Capacity 229.28 GB
Volume Free Space 182.49 GB
Volume Used Space 46.79 GB
WINRETOOLS - X:
Volume Serial Number 647C-E6D5
File System NTFS
Volume Capacity 750.00 MB
Volume Free Space 449.64 MB
Volume Used Space 300.36 MB
HGST HTS721010A9E630
Vendor Hitachi
Model Number HGST HTS721010A9E630
Serial Number JR10046P244DEN
Firmware Revision JB0OA3P0
Size 931.5 GB
Marketed Size 1 TB
Cache Size >= 32.0 MB
Sector Information
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count 1953525168
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 6.0 Gbps
Form Factor 2.5"
Rotation Rate 7200 RPM
Temperature Information
Temperature 29.0 C
Minimum Temperature (Power Cycle) 20 C
Maximum Temperature (Power Cycle) 29 C
Minimum Temperature (Lifetime) 19 C
Maximum Temperature (Lifetime) 44 C
Maximum Recommended 60 C
Maximum Temperature Limit 65 C
Minimum Recommended 0 C
Minimum Temperature Limit -40 C
SMART Attributes
Power Cycles 46
Power On Hours 80
Load Cycle Count 2361
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Maximum Temperature (Lifetime) 44 C
Minimum Temperature (Lifetime) 19 C
Start Stop Count 66
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 168 minutes
Excessive Password Attempts No
DATA - D:
Volume Serial Number 3291-2F84
File System NTFS
Volume Capacity 931.39 GB
Volume Free Space 927.88 GB
Volume Used Space 3.51 GB

Video
Video Card - Intel(R) Iris(TM) Pro Graphics 5200
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) Iris(TM) Graphics Family
Video Card Memory 1.00 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 10.18.10.3977, 10-9-2014
Video Card - NVIDIA GeForce GTX 980M
Vendor Name NVIDIA Corporation
Interface PCI Express x16
Slot Name (SMBIOS) J6B2
Negotiated Link Width x8 (maximum x16)
Video Card BIOS 84.04.29.00.14
GPU : 0
Temperature 53 C
Driver Provider NVIDIA
Driver Version 9.18.13.5306, 5-27-2015
Display - Generic PnP Monitor
Mode 1920 x 1080 (32-bit) (60 Hz)
Preferred Mode 1920 x 1080 (60 Hz)
Signal Type Digital
Video Capture Device - Integrated Webcam
Driver Provider Microsoft
Driver Version 6.3.9600.17217, 6/21/2006

Audio
Sound Card - Sound Blaster Recon3Di
Driver Provider CREATIVE
Driver Version 6.0.100.2053, 1-16-2015
Driver c:\windows\system32\drivers\cthda.sys

USB Devices
USB Hub
Device Version 0.0.5
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.3.9600.17238, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
USB Hub
Device Version 0.0.5
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.3.9600.17238, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
AW1517
Manufacturer Alienware
Serial Number 15.0
Device Version 0.0.0
USB Version 0.0.2
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 6.3.9600.17041, 6-21-2006
Driver c:\windows\system32\drivers\hidusb.sys
Qualcomm Atheros QCA61x4 Bluetooth 4.0
Device Version 0.0.1
USB Version 1.1.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Qualcomm Atheros Communications
Driver Version 3.0.0.400, 9-15-2014
Driver c:\windows\system32\drivers\bthusb.sys
Integrated_Webcam_FHD
Manufacturer CN036P597248754DA7CMA00
Device Version 71.1.8
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.3.9600.17238, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys
Microsoft Optical Mouse with Tilt Wheel
Manufacturer Microsoft
Device Version 1.2.0
USB Version 2.0.0
USB Device Speed USB 1.0 (Low-speed)
Driver Provider Microsoft
Driver Version 9.5.172.0, 12-12-2013
Driver c:\windows\system32\drivers\hidusb.sys
USB Device
Device Version 0.0.0
USB Version 0.0.0
USB Device Speed USB 1.0 (Low-speed)

Input Devices
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.3.9600.17480, 6-21-2006
Driver c:\windows\system32\drivers\i8042prt.sys
Mouse - Microsoft USB Comfort Optical Mouse 3000 (Mouse and Keyboard Center)
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 9.5.172.0, 12-12-2013
Mouse - Touchpad
Manufacturer Synaptics
Driver Provider Synaptics
Driver Version 18.1.34.36, 11-6-2014
Mouse - Microsoft Optical Mouse with Tilt Wheel
Driver Provider Microsoft
Driver Version 9.5.172.0, 12-12-2013

Printers
Send to Microsoft OneNote 15 Driver
Model Send to Microsoft OneNote 15 Driver
Path Send To OneNote 2013
Driver Version 15.0.4128.4000
Driver C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll
Microsoft XPS Document Writer v4
Model Microsoft XPS Document Writer v4
Path Microsoft XPS Document Writer
Driver Version 6.3.9600.16384
Driver C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll
Canon Inkjet MP760 Series
Model Canon Inkjet MP760 Series
Path Canon Inkjet MP760 Series
Driver Version 6.1.7333.0
Driver C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL

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