Please let us know the system model number; also check if any keys are stuck on the keyboard? Try releasing static power in the system, follow the steps below.
Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess static power.
Let us know about the progress.
“To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA “
Senthil S
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2547 Posts
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Posted February 25th, 2013 18:00
Hi mkcapps2000,
Please let us know the system model number; also check if any keys are stuck on the keyboard? Try releasing static power in the system, follow the steps below.
Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess static power.
Let us know about the progress.
“To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA “
Retired