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DELL-Shawn B
4 Apprentice
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540 Posts
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Posted October 9th, 2014 11:00
Hi pedroisch,
Thanks for the post. The 2000-0142 error code indicates a communication error with your systems hard drive, and can often be the result of a drive failure. If your system is able to power up currently I would recommend first backing up your data. In some situations the issue is due to a connectivity failure and simple reseating your systems drive will resolve the issue. If a reseat has no effect though it is likely a hardware fault and the drive will need to be replaced.
How to use ePSA error codes to identify next steps troubleshooting your system.
Dell Support
http://www.dell.com/support/home/us/en/04?c=us&l=en&s=bsd
Dell Support provides support for your Dell product, including drivers, diagnostics, manuals, software updates, parts, warranty information and more.
Thanks,
speedstep
11 Legend
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46969 Posts
539
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Posted October 9th, 2014 11:00
** Hard Drive 0 – DST
Short Test **
Test Results : Fail
Error Code 2000-0142
A PSA diag code of 2000-0142 indicates the self test was unsuccessful and it could be a cable or connector.
Error code: 2000-0146 (DST Log contains previous errors) refers to previous errors in the hard drive which might not really be a hardware failure. In order to confirm this, I recommend you to run a custom test on the Hard drive which takes longer time than the Pre-boot System Assessment which you have already performed on the computer but it may provide more information.
Remove and reinstall the Hard Drive for the error codes:
Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
After reinstalling the hard drive re-run the diagnostics if you receive the same error code
Contact Us.
RE Run the Drive Self Test (DST) from the Utility Partition also
known as the 32 bit diagnostics to determine if the previous error has been corrected.
If the DST from the Utility Partition does not indicate a failure of the drive,
we consider the error to have been corrected and the drive does not need to be replaced.