thanks a lot for reply

I think I already have the latest available driver from Dell web site. Can you confirm the above mentioned version is really the most recent?

thanks

sym

Sorry for delay in answer.. last week I was not in the office and I'm back now.

I've tried also to re-install the System Software, but no luck.

The buttons still do not work.

please note that if I disable and then enable back the audio card, then they start working but as soon as I restart the PC they become un-usable and the volume is always set to a fixed medium-low level.

I can only control it with a click on the volume icon on the icon tray.

thanks for your attention

sym

One more information that can may be help you to understand where the problem is.

When I run Intervideo WinDVD (provided with the notebook) and I play a movie, the buttons start to work. As soon as the focus is not on the window playing the media, the buttons stop to work.

sym

sym,

As a test try booting up go to | start | run | type msconfig | click disable all | then reboot and see if the buttons are working, if not go back to msconfig and re-enable everything, then contact us.

no luck...

buttons are still not working I've sent a report message to your tec supp and I'm now waiting for feedback

I know the last option is to re-instal everything formatting the hard disk.. but it is not easy when you have 14GB of data on the disk... not only programs.... anyway, let's see what techsupp can do...

tnx for you time

sym

I am having the exact same issue on a D800. If you got this resolved. Can you let me know how. Thans!

I have had my D600 (w/ Win2000Pro) for only a few weeks, and so am sure my drivers are reasonably up to date.  My volume buttons don't work either, but I noticed that I can control the volume as if I had used those buttons by Start | Settings | Control Panel | Sounds and Media and sliding the button on the Sound Volume bar.  When I punch the physical buttons, a volume control bar shows up on the screen but cannot affect the volume.  Changes made by sliding the Sound Volume button are reflected on the bar that shows up when I punch the buttons.

I have made quite a number of configuration changes to the laptop since I acquired it, and I feel sure I did something to disable the buttons.  (I cannot use msconfig.)

thanks in advance.

[EDIT]  I have discovered that WinAmp may have something to do with it.  While playing music using WinAmp or InterVideo (supplied with the system), the buttons are active, but otherwise not.  I will investigate further.

Message Edited by j0ckser on 12-27-2003 10:00 AM

Guys... bad news...!!

After the time I've spent last time with this issue and after a talk with Italian (I'm from Italy) Dell support, I've decided to format the HD and re-install everything again.

Note that Italian Dell support told me that (for them) the solution is: format and install again!!

The system was working fine since yesterday... and suddenly.. the problem appeard again last night!!

I still confirm the same sings: the volume buttons do not work, the indicato appear, but it can not be moved. If the Audio controller is disabled and enabled back again, the controls will work until the next reboot. If you start Intervideo, the buttons work anyway.

If anybody has got a solution.. PLEASE help us in solving this issue without having to install everything again for the 2nd time!

tnx

sym