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hoangtnguyen94
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April 10th, 2022 10:00
U2720Q, USB-C stopped working, #2
The USB-C PD no longer accepts video input. It still charges my laptop, but yesterday, it doesn't detect any video input from my 2 laptops. I have used different USB-C cables to test if it was a problem with the cable but nothing works. I also tried using another laptop, but no luck either. The HDMI, however, does work. Has anyone run into same problem?
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Posted April 11th, 2022 05:00
* Connect via HDMI to HDMI cable
* Press the Input Source button
* Set Auto Select to On
* Set Auto Select for USB-C to Yes = The monitor always switch to USB-C video without
asking while USB-C connected. See page 38 in the online U2720Q User's Guide
* Exit the Menu
* Disconnect the HDMI to HDMI cable
* Connect the provided USB-C to C cable and retest
DELL-Chris M (old account)
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DELL-Chris M
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Posted June 15th, 2022 06:00
Update = After verifying ownership and completing troubleshooting, a DELL agent setup a refurbished monitor exchange.
DELL-Chris M (old account)
#IWork4Dell