Hi fede_lalia,

I will be glad to help you. Request you to try connecting the JBL charge speaker to a different system or a Mobile phone and check if it works. If it doesn’t work then there is a hardware issue with the speaker and you will have to contact JBL. However, if the speaker works fine on a different system or mobile then do send me the system service tag via private message. I will check and see what can be done.

To send a private message, click on my user name and select send a message.

Hi Kiran, 

thanks for your answer. I answer you... My speaker is working properly because I can connect it to my Sony mobile phone.

Maybe I have to install drivers to connect it to my laptop.

Another thing I didn't tell you es that I can connect my laptop via bluetooth to my Sony mobile phone.

The only connection I can't do is from my laptop to my JBL speaker. My laptop doesn't recognize it.

I'll send you my system service tag via message.

Thanks again.

Federico

I am having the same problem, did you find a fix for this?

I'm sorry but couldn't find the fix yet...

I'm also having the same issue.

However I've managed to get my laptop to find the speaker I now just can't get it to connect......so annoying!

To get your laptop to find the speaker you need to press and hold the power button on the JBL charge so it flashes red and blue before you click on 'Add a device' in your bluetooth settings.  Hopefully that will work

It worked for me but says the speaker is disconnected and I cannot figure out how to connect it, so if you do can you let us know how!

This worked, thank you very much!

I had the same issue as well. Was able to pair the speaker to the laptop, but unable to get audio out of the speaker...any ideas?

I had the same issue as well. Was able to pair the speaker to the laptop, but unable to get audio out of the speaker...any ideas?

The issue is your computer/laptop's bluetooth.
A: If the speaker is on the search list, while can not connect, try to go to "control panel" and re_set the "Hardware and Sound", and then click "Bluetooth Devices".

B: if you have tried A step, still failed, pay attention to your computer's "audio", some computer does not support audio output, then you need to add a Bluetooth adapter which includes a CD driver.


So as long as your device can search the bluetooth speaker, the speaker is OK, the issue is the computer, then you need to check your computer's Bluetooth function.

Any one tried my suggestion, a share of the result will be appreciated.