Okay, I'm getting frustrated.  My internet connection has become slow and very intermitant lately.  After calling my ISP, who suggested I make sure my Windows program is fully updated, and make sure my modem has the latest driver installed.  I've come to the Dell site and found similar drivers, but nothing with my modem numbers.  I'm not overly computer literate, so to be on the safe side, I've emailed their tech. support.  My driver is Conexant HSF V.92 56K Data Fax PCI Modem Driver.  After going back and forth with me receiving only form letters, they'd sent me to a location on the Dell site that would update Conexant/GVC V.92 Soft Data Fax Voice Modem for Windows.  I'd contacted them back to make sure this was the correct one, as they weren't exactly the same.  I'm now back to receiving form letters.  I've got a service tag number that I was told would expedite any help I would need.  After contacting the live help on the net, I was told that my service tag was for the business side, not the home user side.  Then I'd tried calling them up directly, as now I'm quite frustrated.  After jumping through hoops and getting to the right area, I'm told I need another number that is located on the back of my tower.  I've got a bum back and I CAN'T GET BACK THERE.  I must say, this Dell has worked beautifully, but I can't seem to get my dog gone simple question answered! Where do I find the correct driver to update my specific modem!!!!?????

Any help at this point would be better than the circles I've been running the past few days.  Thanks