UNSOLVED

clintonsnow

updated

3 years ago

Closed

C

clintonsnow

2 Intern

83 Posts

0

924

July 16th, 2023 18:00

Black Screen after Bios Update OptiPlex 9010

  Hello, 


I have an issue with my Desktop Optiplex 9010. I did a new windows 10-64 bits installation today and after I've installed all the drivers I update the bios.

My computer will not boot to windows when starting up. The computer will turn on, but nothing will appear on the screen. I do not see the Dell logo and it does not boot to Windows.



I install the bios update and the computer take a few minutes to install the bios update and more later the computer went to restart and after take a while but I just leave the computer installing, when I came back I notice that the monitor is black no signal but I just leave it again and this time I went out for a while.



6 hours ago after I came back the monitor still black screen, so I was worried  it would take too much time to complete the bios update.

I also notice when I start the computer the power button keeps flashing in orange light.



Guys I will appreciate your help on this issue.

Thank you


















Dell9010i5-r.jpg

  • Chino de Oro

    11 Legend

    8458 Posts

    46451 Points

    140

    0

    Posted July 16th, 2023 22:00

    When you perform a BIOS firmware update, remove any external USB devices except for mouse and keyboard. 

    At this point, let reseat the memory modules, replace the coin cell battery, clear CMOS via jumper, temporary remove graphics card if using one, connect the monitor to integrated graphics port and retest the machine.  If problem persisted, note the amber error light pattern and post it here.

    Here is the user's manual in case you need it. 

  • clintonsnow

    2 Intern

    83 Posts

    127

    0

    Posted July 17th, 2023 06:00

    Hello, Chino de Oro

    Thank you so much for your help.

     

    I would like to ask you how should I reseat the memory modules?

     

     

    Thank you.

     

  • Chino de Oro

    11 Legend

    8458 Posts

    46451 Points

    119

    0

    Posted July 17th, 2023 15:00

    You just remove the memory modules and re-inserting until you hear firm clicks from the DIMM locks.  It's just a cover-all maintenance task you could do while already working inside the machine.  It might or might not have any effect to the resolution.

  • clintonsnow

    2 Intern

    83 Posts

    94

    0

    Posted July 18th, 2023 11:00

    I think my motherboard is damaged.

    I did the following test:

    1)-I replace the battery bios

    2)-I reset the bios

    3)-I replace the memory ram (Still the same issue)

    4)-I did a test with another intel processor but (Still the same issue).

    5)-I did a test with another power supply but (Still the same issue).

     

    What other tests can I do?

     

    Then the motherboard dies just for a BIOS update.

     

    I feel so bad that my computer was damaged just for a simple bios update from Dell.com website.

     

  • bradthetechnut

    9 Technologist

    9649 Posts

    40713 Points

    81

    0

    Posted July 18th, 2023 20:00

    Immediately upon powering on repeatedly press either F2 for BIOS or F12 for Boot Menu.  If neither can be accessed, then your MB may be bricked.  Unfortunately, the 9010 does not have a BIOS recovery option.