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clleeaaaabb

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clleeaaaabb

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July 29th, 2024 20:03

R330 getting PSU0036 error

Hi,

I am getting "PSU0036 - An over current fault detected on power supply..." on both the PSU of PowerEdge R330.

The light indicator at the rear of both PSUs shows Amber.

However, if I do not power on the server (but the PSU is connected to an incoming power source). The rear light indicator of both PSUs is green. And the moment I turn On the server, the PSU light indicator will turn Amber.

Any clue what is wrong with the server?

Thanks.

  • DELL-Young E

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    Posted July 30th, 2024 03:03

    Hello, thanks for choosing Dell and welcome to our community!

     

    This may help:
    https://dell.to/3yjQYrS

     PSU0036
    Message
    An over current fault detected on power supply arg1 .
    Arguments
    arg1 = number
    Detailed Description
    This failure may be the result of an electrical issue with cables or subsystem components in the system.
    Recommended Response Action
    1) Remove and re-install the power supply. 2) Check cables and subsystem components in the system for damage. 3) If the issue persists, contact technical support. Refer to the product documentation to choose a convenient contact method.
    Category
    System Health (PSU = Power Supply)
    Severity
    Severity 1 (Critical)
    Trap/EventID
    2185
    LCD Message
    An over current fault detected on PSU <number>. Check PSU.

    In short: You can try another powersource.

    Respectfully,

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • clleeaaaabb

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    Posted July 30th, 2024 03:14

    @DELL-Young E​ . Thanks for the reply.

    Yes, I found that article published on PSU0036. Had tried reinstalling the PSU, but the problem persists. Also, the issue happened to both PSUs at the same time. I suspect the problem is not with the PSU.

    I am however, trying to figure out whether the PSU was actually in an OK condition, since the observation of the LED indicator at the rear showing Green if I don't turn On the server.

  • DELL-Young E

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    Posted July 30th, 2024 03:27

    Hello, 
    Did you mean that you tried another power distribution unit/electrical outlet/AC power plugs and sockets?
    Like you said yourself as well, I think it's only reasonable to see if the PSU was functioning properly for now for troubleshooting.

     

    Respectfully, 

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!