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Bruce Ferrell

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8 years ago

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15334

July 6th, 2018 09:00

Dell R610 memory multibit error

I'm seeing the following message in my syslog:

Server_Administrator: 6545 1404 - Instrumentation Service  Memory device status is critical #012Memory device location: DIMM_B3  #012Possible memory module event cause:Multi bit error encountered

The memory is configured as follows:

    Size: 16384 MB    Locator: DIMM_A1
    Size: 16384 MB    Locator: DIMM_A2
    Size: 16384 MB    Locator: DIMM_A3
    Size: 4096 MB      Locator: DIMM_A4
    Size: 4096 MB      Locator: DIMM_A5
    Size: 4096 MB      Locator: DIMM_A6
    Size: 16384 MB    Locator: DIMM_B1
    Size: 16384 MB    Locator: DIMM_B2
    Size: 16384 MB    Locator: DIMM_B3
    Size: 4096 MB      Locator: DIMM_B4
    Size: 4096 MB      Locator: DIMM_B5
    Size: 4096 MB      Locator: DIMM_B6

I swapped B1 and B3 to see if the error moved.  It didn't.

Motherboard?  Invalid memory configuration?

Other suggestions?

 

 

  • Daniel My

    12 Elder

    6205 Posts

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    Posted July 6th, 2018 11:00

    Hello

    When troubleshooting a multi-bit memory error you are trying to determine if it is a memory module, slot, or memory controller issue. The memory controller is on the CPU. On 11th generation and older servers the memory logs must be manually cleared. If you don't clear the memory logs then you may have false errors reported.

    I suggest swapping the memory in slots B1-B3 with the memory in slots A1-A3. After you perform the memory swap clear the memory log. Monitor the hardware log to see if any new errors are reported. If the error follows the modules then you will need to split up the three modules and continue moving memory around to try to locate the faulty module. If the error stays with the slot then it is likely a slot issue. If the error moves around to different slots but stays on the B lane then it is likely an issue with the memory controller on CPU2. You can swap CPUs to see if the error moves with the CPU to the A lane.

    You should clear the memory logs each time you move memory or CPUs for troubleshooting. If you don't clear the memory logs then old errors may continue to be reported. Here is an article with instructions for clearing the memory logs.

    <ADMIN NOTE: Broken link has been removed from this post by Dell>

    Thanks