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wbadahdah

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5 years ago

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wbadahdah

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February 12th, 2022 23:00

Rack Server not boot

 

hi

today morning i face problem with one from our data center server dell R720 ,

the OS not boot and give me this error **foreign configuration found on adapter **WhatsApp Image 2022-02-13 at 10.02.23 AM.jpegWhatsApp Image 2022-02-13 at 9.58.19 AM.jpegWhatsApp Image 2022-02-13 at 9.57.55 AM (5).jpegWhatsApp Image 2022-02-13 at 9.57.55 AM (4).jpegWhatsApp Image 2022-02-13 at 9.57.55 AM (3).jpegWhatsApp Image 2022-02-13 at 9.57.55 AM (2).jpegWhatsApp Image 2022-02-13 at 9.57.55 AM (1).jpeg

 

 

WhatsApp Image 2022-02-13 at 9.57.55 AM.jpeg

  • Origin3k

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    Posted February 13th, 2022 02:00

    You have to import the foreign config.  A raid config is stored within the HBA and also on the drives. So if your HBA loosing the config because you need to replace it or moving the drives to another server this becomes possible because the config is stored on the drives and can be importet.

    But.... under normal instances a HBA never loose the config.

    I have bad feelings about the "rebuild" status of one of the foreign drive. You should ask Dell support about that issue.

    Regards,
    Joerg

  • wbadahdah

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    Posted February 13th, 2022 05:00

    after the import foreign configuration  we stuck in this stage initializing firmware interfaces

    we are wainting now 4 hours and still 

     

    any idea can help 

  • Origin3k

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    Posted February 13th, 2022 06:00

    Try a power draining which means to pull both power cables and press the power on button for 30sec. Now connect the power cables again and start the server.

    I have seen long initializing firmware times before but for sure i never have to wait 4h.

  • wbadahdah

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    Posted February 13th, 2022 06:00

    i try but still the same WhatsApp Image 2022-02-13 at 5.14.14 PM (1).jpegWhatsApp Image 2022-02-13 at 5.14.14 PM.jpeg

  • DELL-Young E

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    Posted February 13th, 2022 17:00

    Hi can you post pics of your VD and PD status? we need to see if it's rebuilding.

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • wbadahdah

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    Posted February 13th, 2022 22:00

    since yesterday one disk is rebuilding and other 3 disk is online  

  • DELL-Joey C

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    Posted February 14th, 2022 01:00

    Hi @wbadahdah,

     

    Would you be able to access to the RAID BIOS again, to check the rebuild status percentage? Is server BIOS accessible? 

     

    Do you have another mouse and keyboard to troubleshoot the issue? If there is no other keyboard mouse, could you unplug the devices and connect them to another USB port.

     

     

    DELL-Joey C

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

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  • wbadahdah

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    Posted February 14th, 2022 04:00

    Would you be able to access to the RAID BIOS again, to check the rebuild status percentage? Is server BIOS accessible? 

    no it is hung when i open BIOS 

    still till now the disk give me orange and green light it is look like still rebuilding 

  • DELL-Chris H

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    Posted February 14th, 2022 07:00

    Are you able to boot to the Lifecycle Controller? If so then you need to look at updating the server. Also from within the Lifecycle Controller, if you aren't going to update now, then you can disable "Collect hardware inventory on boot" under iDrac Settings and it will be able to proceed beyond the hanging point. 

     

    Lastly, normally a amber and green light is an indication of a Predicted Failure, once you can access it I would verify if any of the Physical Disks are showing as a Predicted Failure. 

     

    Let us know.

     

     

    DELL-Chris H

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