Hello @somenameusers,

Previously before the issue happens, is there any changes between? in such like firmware level, hardware installed. 

Do you have access to run log collections in iDRAC? I would be willing to give a simple check on the logs to find any clues. Let me know. Is this a production server? When the server shuts down, do you have to manually turn on the server or it reboots?

Hello Joey, thanks for your help.

i have not made any hardware or software/firmware changes.

Yes i do have access to iDRAC, let me know how to collect and submit it to you? Its a homelab server. After it is shutdown i have to manually turn it on. (i believe auto reboot is off in bios)

thanks

Hello, somenameusers,

Here you can find an instruction, how to export logs from iDRAC 7. The collection generates a standard ZIP file:

https://dell.to/3h6Fw7a

This ZIP file you can send in private message.

Please let me know, if you have any question.

Thank you

Maria Januszka

#IWork4Dell

Dell | Social Outreach Services - Enterprise

Hi,

I would like to reccomend you reset iDRAC first. You can do it in different ways:

Try first is to SSH to the iDRAC IP, log in, then run this command to reboot the iDRAC:

-racadm racreset  .

The system will not reboot, but the iDRAC will reboot and you will lose connection to the iDRAC for  3-5 min.  

You can reset iDRAC also via Web interface:

-Connect to the iDRAC Web interface.

-Log in to the interface by entering the username and password.

-In the lower right corner of the overview screen, the Quick Launch Tasks are shown.

-Click Reset iDRAC.

-Confirm the action.

Here you can find the full article:

https://dell.to/2WRwpR1

I would like also recommend to clear the browser cache while the iDRAC reboots.

Thank you

Maria Januszka

#IWork4Dell

Dell | Social Outreach Services - Enterprise

when clicked on save collection, i get this error, tried multiple times.

An unexpected error occurred. Wait for few minutes and refresh the page. If the problem persists, contact service provider.

ok that worked. i got the zip file, who do i send it to? Joey/Maria/Dylan

if i reset the iDRAC, will i loose all the setting?

Hello,

The command racadm racreset will not do anything but restart the controller. The command that would reset the iDRAC to factory defaults would be racadm racresetcfg. You can safely proceed with the first command. Once I do a racadm racreset, I usually follow it with a ping -t. Once the ping -t starts getting responses, the web server should become available shortly after.

We can all look it over, but I'm on shift, so I can give it a look. I'm going to send you a PM with some contact info. Please don't reply to said PM, we'll want to handle the case in the thread

sent the email with log file.

thanks