What This Guide Covers

This guide explains how to troubleshoot and resolve the UEFI0459 boot error that may prevent a PowerEdge server from completing startup. It focuses on storage controller-related issues, driver health warnings, and recovery steps to restore normal boot functionality.

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Quick Fix Summary

• Reseat the PERC storage controller and verify that it is properly installed.
• Check the Driver Health Manager from the boot menu for storage controller errors.
• Verify controller status and resolve any controller safe mode or critical status conditions.

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Overview

The UEFI0459 error may appear during system startup when the UEFI driver associated with the Broadcom MPI3 Boot Service Driver reports a failed status. When this occurs, the system may stop during boot and display a Driver Health Manager prompt requiring further investigation.

The issue is commonly associated with storage controller detection problems, controller health issues, or configuration inconsistencies that prevent the system from properly initializing storage devices.

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Error Indicators

Administrators may observe one or more of the following symptoms:

• System displays the error:

  UEFI0459: The UEFI driver for the Broadcom MPI3 Boot Service Driver is indicating the status as Failed.

• A prompt to press F11 and access the Boot Manager.

• A message indicating:

  One or more boot drivers require configuration changes.

• Storage controller reported in Safe Mode.

• Storage controller status reported as Critical.

• RAID controller or attached storage devices are not detected during boot.

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Possible Causes

The issue may occur due to one or more of the following conditions:

• Storage controller communication issues.
• Improperly seated PERC controller.
• Storage controller operating in Safe Mode.
• Controller configuration inconsistencies, including foreign configurations.
• Storage controller hardware faults.
• Firmware or controller initialization issues affecting driver loading.

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Troubleshooting Steps

1. Reseat the Storage Controller (Confirmed Fix)

1. Power off the system.
2. Disconnect all power sources.
3. Locate the PERC storage controller.
4. Remove the controller following the service procedure for the system.
5. Reinstall the controller and ensure it is fully seated.
6. Reconnect power and restart the server.
7. Verify whether the UEFI0459 error has been cleared.

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2. Check Driver Health Manager

1. Restart the server.
2. Press F11 during startup to open Boot Manager.
3. Select Driver Health Manager.
4. Review any reported storage controller issues.
5. Apply any recommended configuration changes.
6. Save changes and reboot.

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3. Verify Controller Status

1. Enter the storage controller management utility.
2. Confirm that the controller is in a healthy state.
3. Review controller status for:
   • Safe Mode
   • Critical status
   • Configuration errors
4. Resolve any reported controller issues according to platform documentation.

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4. Review Foreign Configurations

1. Access the RAID controller management interface.
2. Check whether any drives report a foreign configuration.
3. If appropriate for the deployment, review and manage foreign configurations according to established storage procedures.
4. Reboot the system after configuration changes.

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5. Verify Firmware Levels

1. Confirm that BIOS, storage controller firmware, and management controller firmware are supported for the platform.
2. Update components using approved firmware packages if necessary.
3. Reboot and verify normal operation.

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6. Evaluate for Hardware Replacement

If the controller remains in a critical state after reseating and configuration verification:

1. Perform additional hardware diagnostics.
2. Check system logs for controller-related events.
3. Replace the affected controller if diagnostics indicate a hardware issue.

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Additional Notes

• Perform all hardware servicing using proper ESD precautions.
• If the issue occurs after maintenance or firmware updates, verify that the storage controller is detected correctly by the system firmware.
• Embedded and add-in storage controllers may require different service procedures.
• Review hardware logs and lifecycle logs for additional controller-related events before replacing components.

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References

• PowerEdge R7615 unable to boot due to UEFI0459
• Applicable Installation and Service Manual for the affected server model.

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Affected Systems

Product Lines

• PowerEdge R7615
• Other PowerEdge platforms using supported PERC storage controllers and Broadcom MPI3 boot drivers

Operating Systems

This issue occurs during system initialization and is generally independent of the installed operating system. It may affect servers running:

• VMware ESXi
• Microsoft Windows Server
• Linux distributions supported on PowerEdge platforms
• Other supported operating systems using UEFI boot mode