UNSOLVED
Precision 3930 Rack power cycle
Good evening all,
I have several Dell Precision 3930 Rack units in service throughout our company. I am facing a weird problem with a handful of them.
We only really ever reboot them when doing updates. But on some of them when rebooting, it doesn’t come back up. It sits there with a black screen and no HDD activity. If I pull the power cables from the back and plug them back in, it then proceeds to boot.
Has anyone else experienced this issue?
thanks in advance
DELL-Cares
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Posted March 23rd, 2022 18:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
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Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceJesse L (retired)
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Posted March 29th, 2022 05:00
ddonais,
Please provide the information to the questions below.
1. How long have you been facing this issue?
2. Have you made any recent hardware or software changes to the system?
3. Did you notice any Windows update that took place recently?
4. what is the BIOS version on all the three systems
5. Is the OS installed on the SSD?Jesse L (retired)
Hello Did Dell ever help you get to a solution? I am not sure if we have the same issue or not but during nightly reboot of Ubuntu 20.04 we seem to have the exact same issue randomly, and it doesn't seem to be the same systems either but only these rack 3930's . I think I re-created it with a USB live disk. I was wondering if maybe this some bios hang up or maybe has to do with display adapters. I imagine your using one since there is not VGA or HDMI only USB-C, did you have a KVM hooked up ?
DELL-Cares
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Posted March 23rd, 2022 16:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice