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Reza-b

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2 years ago

RB

Reza-b

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October 21st, 2020 06:00

Dell Precision m 4700 Gpu not detected

Hello every one!

my first discussion in dell community!

i have a  Dell Precision m 4700 for some time and it worked flawlessly till last week.

system specs:

cpu: corei 5-3340m @2.70GHz

Ram: 8 gig DDR3

Gpu : intel hd 4000 and Nvidia Quadro k2000m(2Gb)

last week i suddenly understood that my Nvidia k2000m not detected and does not exist in device manager( i don't really know when it has started)

i have checked and didn't see my gpu in bios system information

i have updated my bios to A19 and checked for loose connection but no luck

i have reinstalled my windows 10 without any results

i also have checked my hardware with 3rd party softwares but none showed my gpu

i tried installing new drivers but it said Nvidia setup couldn't find any Nvidia Gpu on my pc

any help would be appreciated.

thanks in advance!

  • Mary G

    6 Operator

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    20095 Posts

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    Posted October 21st, 2020 08:00

    Run the Dell diagnostics to check all the hardware. The gpu probably failed. Use the integrated video until you can buy a new laptop. It might be hard finding a replacement card for a 7 yr old laptop. But if you want to try-- the service manual is here.

  • Reza-b

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    Posted December 16th, 2020 02:00

    I have figured out that before this happened i used the harddisk of this laptop on another old dell laptop to boot and test the hardware

    so i thought maybe because of uncompatible drivers on that device this happened
    could this be the case?

  • jb111

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    Posted December 16th, 2020 06:00

    My m4800 is doing the same thing - was already thinking of upgrading video so went to eBay and ordered an m1200 4GB card.  Hoping to receive and install by Christmas

  • Reza-b

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    Posted December 20th, 2020 05:00

    Hope that works for you

    let me know if your problem solved

  • rakaman

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    Posted December 20th, 2020 06:00

    have you try to disassembly your laptop? maybe something loosen or disconnected

  • jb111

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    Posted December 23rd, 2020 07:00

    So the new one works but.....only after rolling back Windows November Update.  Then I reinstalled the Intel drivers.  To be honest, I think the k2100m was fine.  Still trying to get this new config working with Directx

  • Reza-b

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    Posted December 24th, 2020 13:00

    Yes

    i have reseated the gpu and cleaned the mxm slot with contact cleaner spray

    but with no results 

  • muflon

    1 Rookie

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    7 Posts

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    Posted January 7th, 2021 07:00

    I have the same problem on my M4700. nobody helps...when I figure this out, I swear I will never ever buy Dell laptops...the BitLocker also erased everything from my hard disk...

  • imartin

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    Posted April 9th, 2022 02:00

    Also happened to me on my M4700 Extreme version. Looks like Windows 10 update caused it, since there was no problem on Win7 Pro. Not a hardware fault imo.

  • Starlight001

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    Posted November 19th, 2024 16:47

    Solution to any GPU graphics card

    1. Remove your GPU card and clean it with mentholated Spirit or dry gin ethanol, with a small brush or cotton wool and make sure nobe is attached to the card

    2. Use the mentholated Spirit or dry gin ethanol to clean the pci port or connector of the GPU card slot, by using the mentholated Spirit or dry gin ethanol to wipe the slot

    3. Also use the  mentholated Spirit or dry gin ethanol to wipe the surrounding and the other port

    4. Clean off the old or dry paste on the GPU and replace with new  cooling paste.

    5. Blow and clean andy dust on and ind the heat zinc and brush the cooling fan off dust

    6. Let it dry for an hour or use blower to dry it off 

    7. Note: sometimes when laptop or system is hitted by heavy or hard object or if it falls on the ground heavily, a slight shake can affect GPU card, so make such to tighten up screw properly to fix slight shift.

    (edited)