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Ira07

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Ira07

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March 16th, 2009 21:00

AIO Photo Printer 962 Driver Issue

Have a AIO 962 printer.  Printer stopped communicating and working.  Received a message that needed to reinstall printer drivers.  Attempted to do so both with CD as well as download from site.  no Luck.  Keep getting the following message - "Microsoft Visiual C++ Runtime Library - Runtime Error - C:\\programfiles\dellphotoAIOprinter962\dlbxmon.exe and \dlbxaiox.exe.

Any ideas or thoughts?  Do I need to start from scratch, and if so, what is the protocol specifically step by step.  I am a novice...

THANKS!

 

  • P

    PudgyOne

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    Posted March 16th, 2009 22:00

    Ira07,

     

    Please follow these instructions and tell me if this fixes the error.

     

     

    First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

    Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer.

     

    Restart your computer.

     

    Download the proper drivers.

     

    XP Drivers

     

    Vista 32-bit Drivers

     

    All other drivers

     

    Vista 64-bit Drivers

     

    Install the proper drivers. You'll be prompted when to connect your printer.(powered on)

     

     

    Scanning

     

    Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

     

    Scanning wirelessly, use the scan buttons on the printer.

     

     

    Rick

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    PudgyOne

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    Posted April 21st, 2009 11:00

    Amy,

     

    GREAT JOB! :emotion-21: Glad you got your printer working. It's also nice that you searched the forums for a solution, even though Ira07 didn't click the verified answer button.

     

    Thanks for the compliment and take care,

     

     

    Rick

  • A

    amyshatrick

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    Posted April 21st, 2009 11:00

    Hi Rick,

    I used your instructions for Ira07 regarding the 962 printer with the runtime error and it worked.  I have spent 12 hours with this dumb error after installing a Disney MIx Stick.  Im thankful you took the time to post those instructions.:emotion-21:

    keep up the good work.

    Amy

  • W

    wlmjr1

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    Posted April 23rd, 2009 12:00

    Rick

    Followed the driver validation, removal tool and then the re-install.  Worked like a charm.

    I received the error after installing a Windows XP patch.

    THANKS FOR YOU HELP!

  • P

    PudgyOne

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    Posted April 23rd, 2009 19:00

    wlmjr1,

     

    GREAT JOB! :emotion-21: Glad you got it working. Just remember NOT to allow Windows to update your drivers. Windows Updates=Windows ONLY.

     

    Drivers, only update them if you have a problem and then go to the manufacturers website.

     

    If it ain't broke, DON'T fix it.

     

    Take care,

     

     

    Rick

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