I just bought a new Dell printer not a month ago and now I am getting an error and a ? over my color ink. I tried to print something out last night and there was no color. I have taken the ink out and put it back in but still no luck. Any information on this?
My a920 black ink cartridge only lasted a month, printed about 200 pages, and I then started refilling! Have only refilled the color cartridge twice in 11 mos. compared to 8-10 times for the black. What is the error message you are getting? Many times I have been able to solve printer problems by going to control panel & to my printer and discarding all print jobs and startiing over. By the way when a new/refilled crtridge is installed you will be asked if it is new or old. I always say the cartridge is new; this seems to reset the ink monitoring system. Another possibliity is that the cartridge contacts/tip is clogged and a soak in hot tap water 1/4" deep for 5-25 minutes will disolve theis situation.
I have the same problem with mine and after going over it with tech support they told me it was the printer that was bad and they would not replace because it is just over 1 year old.
Lilsheepck
123 Posts
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Posted November 30th, 2004 14:00