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schlo

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16 years ago

S

schlo

115 Posts

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48546

August 25th, 2010 10:00

hp4500printer will not recognize windows live e mail

Hi, I know this is Dell forum,but I'm reaching out in desperation? I've been a member here for a long time. I use a insp 546 with win7(only bought this because Dell would not acknowlege the capacitor problem w/ 510,which became junk) So much problem going to win 7 from XP.  . Ok, I bought a hp4500g(ink is cheaper), I use win 7 (64),my issue is the printer will not  support the windows live e mail program on my system? (I've been to hp 3x,with no solution). I know PUGGY & crew are smarter.     My friend has XP and OUTLOOK,and it works ok. My problem is,,there is no  scan to e mail direction from the printer, I have to save everything to a doc first then to e mail? For some reason the printer will only recognize Outlook?, although HP says it should work? ANY HELP IS APPRECIATED. Thanks

  • PudgyOne

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    Posted August 25th, 2010 10:00

    schlo,

     

    I use Mozilla Thunderbird as my default email program. Did you try...

     

    Start, control panel, default programs and set Windows Mail as the default email program?

     

    Rick

  • schlo

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    Posted August 25th, 2010 11:00

    Hi,  is that different then win e mail (web based)?, can I load that and keep the windows platform too?? I have the default on for wn e mail. thanks

  • PudgyOne

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    Posted August 25th, 2010 11:00

    schlo,

     

    Don't think you can scan to a web based email program. You need to install a program, like Windows Live, Mozilla Thunderbird, Outlook, Etc...

     

     

    Rick

  • schlo

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    Posted August 25th, 2010 12:00

     The windows live platform is what I'm using. In it is win  liv e mail, photo & movie maker ??

  • schlo

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    Posted August 25th, 2010 16:00

    Hi, that is the program I have already,,just in case I downloaded again & it came back that I already have the programs that I have selected.  windows live mail is my default

  • PudgyOne

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    Posted August 25th, 2010 16:00

    schlo,

     

    You'll need to download Windows Live Mail and use that application to scan to. It should setup to your email account.

     

     

    Rick

  • schlo

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    Posted August 25th, 2010 17:00

    Hi,just as previous helping,thanks,,,,the ending is  (  comcast.net     )  ,I think your on to some thing because when I went to my default  "set program access and computer defaults,custom setting,,it is set to  use my current e mail, the other choice is  windows live mail,,,but when I try to make the change,it will not enable it???as before, I'm not very smart with this stuff....

  • PudgyOne

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    Posted August 25th, 2010 17:00

    schlo,

     

    You also setup Windows Live to work with your email account, correct?

     

    Without posting your email address, what is the last part of it, like hotmail.com, msn.com, etc?

     

     

    Rick

  • PudgyOne

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    Posted August 25th, 2010 18:00

    schlo,

     

    The settings are the the same as using Outlook Express, you could use Mozilla Thunderbird, I do.

     

    http://customer.comcast.com/Pages/FAQViewer.aspx?Guid=b454828c-37a6-459a-9191-2a1b0f2bb20e

     

     

    Rick

  • PudgyOne

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    Posted August 26th, 2010 08:00

    schlo,

     

    What are you trying to scan?

     

    Do you have an OCR Program installed? How to tell, scan a document under the glass and send it to a Microsoft Word(Open Office swriter) Document. If it works, then you do have the OCR Program installed.

     

    I just tried to scan to my email account and it opened Mozilla Thunderbird with no problems(I actually never tried this before). I don't have my comcast.net email address setup for Windows Mail as I do not monitor the comcast.net account. I use ONLY my many gmail accounts to send and recieve emails. The only issue I have with Mozilla Thnderbird is it sends only from the one gmail account, even when you switch the sender account to another one.

     

     

    Rick