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rmoorenu

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12 years ago

R

rmoorenu

2 Posts

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10750

February 15th, 2015 08:00

Printer problem

I have a Dell Inspiron One 2330 and am replacing an HP Photosmart 5520 printer with an HP Envy 5530 printer.  When I attempt to print from my Desktop I get a prompt to "Save" instead of "Print" as I did with the old printer

  • SamerZ

    16 Posts

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    Posted February 15th, 2015 09:00

    you need to set the new printer as a default printer

  • rmoorenu

    2 Posts

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    Posted February 15th, 2015 09:00

    The old printer was removed and the new printer is set as the default printer but it still prompts me with "Save" instead of "Print" when I attempt to print a page

  • SamerZ

    16 Posts

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    Posted February 15th, 2015 09:00

    you need to set the new printer as default (if there is a save option instead of print then the one note(or something like that) is set as default

  • PudgyOne

    11 Legend

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    30315 Posts

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    Posted February 17th, 2015 16:00

    rmoorenu,

    Try reinstalling the printer using the instructions below...

    First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

    Make sure the printer is not usb cable connected.

    Start, control panel, programs and features, your printer, uninstall.

    Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

    If you have the printer disk, with the computer online, insert the printer disk, choose network, additional computer, then follow the instructions. Your desktop should find the wireless printer. If you don't have the printer disk, try downloading the proper drivers from HP's Website

    Remember virus programs and firewalls will block communications.

    Rick

  • 1669

    0

    Posted November 28th, 2017 18:00

    remove all other printers icon listed in devices and printers only HP Envy 5530 printer should be there

    hope it will solve the issue