There may be issues with Windows when trying to cancel or delete a currently printing document from the print queue. It takes a long time, and sometimes it will not delete at all, blocking all subsequent print jobs. You may perform the following steps, that might help:
Launch the "Services" from Operating system. There are a couple of ways to do this:
Go to Start > Programs > Administrative Tools > Services
Look for the “Print Spooler” service. Click on it and select "Stop". Make sure that the services shows as “Stopped”
Open Windows Explorer by pressing the Windows Key and E at the same time.
Navigate to: “c:/windows/system32/spool/printers”
Note: You may have to allow Windows Explorer to show system folders. You can do this in Explorer by going to Tools > Folder Options and selecting the VIEW tab.
There should be a check box (that might be unchecked) labeled “Display the contents of system folders” –> Check this box and click OK
Once you can view the contents of that folder, you will (hopefully) see 1 or moredocuments. You are viewing your printer queue at that point.
Select the file(s) and delete them
Go back to the Services program (see step #1) and restart the Print Spooler service
Check the printer queue and confirm that the Spooler is now empty.
DELL-Chinmay S
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1819 Posts
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Posted February 7th, 2013 08:00
Hi Gloria333,
There may be issues with Windows when trying to cancel or delete a currently printing document from the print queue. It takes a long time, and sometimes it will not delete at all, blocking all subsequent print jobs. You may perform the following steps, that might help:
For more information on this, you may also refer to link: http://bit.ly/1FRzQW
Hope it helps.