solved.  saw a post by Chris Beck, pasted below.  Fixed the problem. 

Yeah!

• Is the cartridge carrier moving to the centre when the printer is powered on ?
• If no. the problem could be related to encoder strip
• Try the steps listed below.
• You need either a Post card, Envelope.
• Place the Envelope / post-card vertically on the right side in the feed path and push it as far down as it goes.
• Move the  Envelope / post-card from left to right and right to left and if there is resistance at any point try moving the  Envelope / post-card up and down.
• The above procedure helps clear the paper path.
• If you do not have an  Envelope / post-card hand you can try the above procedure by folding a sheet of paper into three parts. the idea is to use a thick sheet to clear the feed path of foreign objects or debris.
• After completing the procedure rebrick the printer.

 

Very interesting..... the 1700n does not have an encoder strip.

I had the paper jam problem with a  1700n. 

 

The method I used to reset to factory default settings is:

 

1) Open web browser

2) Enter web address of printer http://XXX.XXX.XXX

3) Click on Printer Settings

4) Click on Reset Print Server

 

-Dave