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Fish4Fish

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22 years ago

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Fish4Fish

7 Posts

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11174

September 20th, 2004 00:00

Where's my A960???

Anybody else had this problem?

Ordered A960 Aug 5.  Was to ship by Aug 9.   Delivery has been pushed out 4 times and is now scheduled to ship Sept 27.  Dell ignores my request for reason for continued missed commits.  Is it worth the wait for this all-in-one?

  • codyguy4

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    Posted September 24th, 2004 21:00

    No, it is not worth the wait. I've had a A960 for just under a year now and have had nothing but trouble with it. Faxing problems, paper feed problems, ink cartridge problems. No help from Dell. Cancel the purchase if you can!
  • Fish4Fish

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    Posted September 24th, 2004 23:00

    Codyguy4, thanks for the feedback.  I've been concerned with some of the messages scattered.

    I just got another pushed out from 9/27 to 10/4.   It's clear to me that Dell has a SERIOUS QUALITY problem with the A960 and they are hiding it by not telling me after 2 months delay in shipping. 

    ALL BEWARE of the website that still says order today and get shipment in 3-5 days!

     

  • Oditius

    2 Intern

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    Posted September 25th, 2004 01:00

    I own the A960 and to tell the truth, I plan to scrap it when I run out of ink. The ink is too expensive and it feeds in crooked at times. Not worh the hassle. They would need to redesign there printers. Put the pull wheel in the center or one on each side. So if I was you, I'd cancel the order and take a ride to best buy or somewhere. Look for the feed rollers, make sure that there are either 2 or at least in the center.
  • Fish4Fish

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    Posted September 27th, 2004 01:00

    Odius, it's a done deal.  I canceled the order today.  Also, thanks for the advice on the rollers. 

    Best Buy/Costco/Fry's here I come!  Bye, bye Dell.

  • 173

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    Posted October 24th, 2004 09:00

    Just received an A960 Oct 4.  Having all of the same problems I read on forum.

    I have a few day left and have decided to send it back. Don't need the headache.

  • Fish4Fish

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    Posted October 25th, 2004 19:00

    I assume it took you 2 months to get it, also.  You should consider the following in replacing your's.
     
    I ended up getting a HP 2410xi all in one at Costco.  It came with the USB cable, full ink cartiges (black and tri-color), lower price tag and it works.  Dell doesn't match any of these.
     
    It's 99% automatic to install and EVERYTHING works great!  I've printed about fifty black pages, ten 8-10 photo and six 4x6 photos and I'm still on the original ink carts.  The scan, fax and copy also work flawlessly.  The copier color feature great.  Push a button for black or color.
     
    You won't have paper jams with this baby.  It's got SEVEN paper rollers vs the A960's ONE!