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Fitzy - fuzz

updated

17 years ago

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6801

September 6th, 2009 04:00

Dell inspiron 6000 software issues

Hello, we encountered software issues with our dell insp. 6000 laptop. When trying to open the laptop a black screen appeared, press R and reload the disc. We appear to have lost the disc, however, we managed to get software from a friend to get the laptop working. Its working ok, but I think we need the original software that was pre loaded with this machine. We get the odd message that we need to purchase genuine software..! Does anyone know how we obtain the software from Dell website so we can save it to a separate memory...? Many thanks 

Rob (Fitzy - fuzz)  

  • regykegy

    2 Posts

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    Posted December 4th, 2009 15:00

    Dear Rob,

    First things first : You should have kept the CD / DVD's that came along with the computer, in a safe place, for future use.

    Incase you did have them, then using that "R" option (Recovery Option), through the disc, you could have easily repaired the operating system in your computer.

    That is your first mistake : not keeping the discs safely.

    Second mistake : Why did you get the operating system loaded into your computer by a "friend". Trust me, if he is your friend, then he would NEVER load a pirated version of the operating system into your computer. 

    Pirated version, hence the message that you need to buy genuine windows. 

    Third observation, you have to know what was the operating system on your computer ? windows XP, vista ? which edition ?

    OK, to get an operating system disc from Dell : you can get it for a lesser price from Dell, if you have a valid Hardware Warranty on the computer, if not, you will have to buy a fresh / new retail version of it : you can get that also through Dell, ofcourse that would be at current market price.

    You can email me, if you wish and I shall be glad to guide you  

    <ADMIN NOTE : Email id removed per privacy policy>

  • Mary G

    6 Operator

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    20095 Posts

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    Posted December 4th, 2009 16:00

    Dell will send one free replacement of your original set of disks if you fill out the form here. You must be in the US and be the original owner. And you cannot "save to a diff memory" whatever that means. You will have to reformat the disk and install windows when you get the disk. Do not let that 'friend' do it.