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mikeclifton82
18 Posts
0
10381
October 9th, 2008 13:00
Fingerprint sensor says "Connect Fingerprint Sensor"
All,
I have a Precision T3400 that I am trying to use an external - USB - biometric sensor on. I setup the Embassy Suite software and enrolled my fingerprints but when I try to logon to the machine it says "Connect Fingerprint sensor" and will not let me use my fingerprint. Any ideas?
mikeclifton82
18 Posts
339
0
Posted May 27th, 2009 09:00
I ended up having Dell replace the motherboard...this of course fixed the problem but I don't know what the problem is!
tall_tiger
53 Posts
339
0
Posted October 20th, 2008 23:00
I noticed that no one else replied yet so I will give you my two cents worth.
Since this "device" is proprietary, is it new?
Have you researched the device manufacturer's web page to loook for possible FAQ's on the device?
Have you checked to see if the device has any firmware updates or driver updates?
Since the device uses a "scanner type" of sensor, it probably relies on fairly high tech software as well.
Have you also checked "Device Manager" to check the device properties? It could have a conflict in the software causing the device to not identify properly.
Good luck.