Hi there

What is the error message you got when trying to download flash player?

It just says this: "Internet Explorer cannot download install_flash_player_ax.exe from fpdownload.adobe.com. Internet Explorer was not able to open this Internet site. tThe requested site is either unavailable or cannot be found. Please try again later." But, I have been trying to do it for about 2 weeks on different external sites aswell but it never works, it always comes up with the same message no matter what.

I recorded a video on YouTube, watch it and hit back with result.

Good luck

i watched it on my sisters computer and when you get to the part were the download box shows up its not the same and it doesnt start the installation.

i cant watch it... i havent got flash player :emotion-6:

what browser are you using and what version of windows are you running 32 bit or 64 bit?

its windows vista 32 bit

i have tried every download on the adobe website that i could possible use and other external websites but its always the same, also when i phone up dell they try to charge me even though i am still under warrenty.

thanks for the help

Could you download it somewhere else and just save it to a USB key to install from?

Can you download anything?

Try doing a System Restore using the latest restore point available before the problem started. Personal files will be ok, but any software (or updates) originally installed after the date used for the System Restore will have to be reinstalled.

If that doesn't fix it, you may want to read this about uninstalling Flash and the ActiveX component. Then reboot and try downloading/installing again.

Ron