I am trying to run a shortcut task on the emailxtender server. There are 3 mailboxes that the shortcut runs through but it does not shortcut even 1 message. For all it says, Skipping (Double Byte Character Message) Class: IPM.Note

I have tried everything possible in my knowlege (correcting the regional settings, playing around with registry settings, etc) but this error just doesn't seem to budge.

EX Server: Windows 2003 Enterprise Edition
Exchange 2003
EmailXtender Server is v. 4.70.520
Mapi Profile: MS Exchange Server (mailbox: exservice)

I also get 1 error in the EmailXtender Administrator:
"Exception in ProcessIncomingCommand"

Has anyone else see this issue? Can you please help me on how to solve this?
This is just a test system to see if EX can archive Thai message (yes it does) and also shortcuts them (i doubt it does in the current version). Maybe EX 5.0 would solve this issue.

Thanks in advance.
Kamal

Below is the message log that I got from the task that I had run.



Running Shortcut Task : shortcutting
Create message shortcuts? : True
Prepend (Archived) to message subject? : True
Remove message body? : False
Add OWA Properties? : False
Simulated operation only? : True
Using MAPI profile: MS Exchange Server
Processing all mailboxes
Process messages from all dates
Using Received date in messages
Task Start Time : 10-17-2006 14:39:47
Processing messages for all date ranges.


------------ Shortcut --> Processing Mailboxes for Server: AD ------------------

14:39:48: Skipping (NonUser Mailbox) ...
14:39:48: Mailbox: Administrator
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:40:0 From: user1 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:34:20 From: user1 Subject: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:24:24 From: user1 Subject: Test
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:55:6 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:3 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:3 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:52:2 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:20:9 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0
14:39:48: Skipping (NonUser Mailbox) ...
14:39:48: Skipping (Journaling Mailbox) exservice...
14:39:48: Mailbox: user1
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:14:49 From: user2 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:20:44 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:45 From: Administrator Subject: test mesg to user 1
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:27:52 From: exservice Subject: test message
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0
14:39:48: Skipping (NonUser Mailbox) SystemMailbox{434BCE89-CB1A-4126-82FB-E0530B2E5EE6}...
14:39:48: Mailbox: user2
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:15:17 From: user2 Subject: FW: Test
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:14:49 From: user2 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:44:34 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:40:0 From: user1 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:34:20 From: user1 Subject: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:24:24 From: user1 Subject: Test
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0

Server: AD Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Duplicates: 0 Shortcut: 0 Size (MB): 0
Deleted: 0 Size (MB): 0
Task Completion Time : 10-17-2006 14:39:48