i am having a dell mobile xcd28 . its touch is not working and i had visited to authorised service  center (digicom, Nehruplace)  last week (Friday). I was told that audit is going on so we can't service your mobile. now its 8 days and they are still saying that they can't provide me any solution. Today i have called the customer service no. 1800-425-4050 and the executive said me that she don't know hindi. what is this. 

i was supposed to get a call from dell people  withing 24 hrs as told by customer-care executive Somaya. which means by 7th of July but till date i havn't received any communication from your side.  how long i have to wait ...........