I have just started having some problems on one of my computers with pop ups and messages which appear to be system messages but what i think are spyware. Also everytime i try to open a folder and error message pops up and prevents me from opening it. Here is a HiJackThis log. Thanks for the help.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:59:33 PM, on 6/7/2008 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Boot mode: Normal
Mike, when I worked with you a while back, there was a comment in my prevention tips about keeping an anti-virus updated. Please install an anti-virus.avast! has a free version for home users: http://www.avast.com/eng/programs.html
After you do that, please post a fresh log so we can continue.
Please download
Malwarebytes' Anti-Malware from
Here or
Here
Make sure you are connected to the Internet.
Double-click on Download_mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. :(see Note below)
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
Please include a fresh HijackThis log as well. Notes:
**If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll
**If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware. Please make sure you post the complete logs(s). Your Hijackthis log above is incomplete.
** Because CCleaner removes everything in temp folders, if you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.
** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save.
1. Before first use,
select Options > Advanced and UNCHECK "
Only delete files in Windows Temp folder older than 48 hours"
2. Then select the items you wish to clean up.
In the Windows Tab:
• Clean all entries in the "Internet Explorer" section.
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose.
In the Applications Tab:
• Clean all in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.
3. Click the "
Run Cleaner" button.
4. A pop up box will appear advising this process will permanently delete files from your system.
5. Click "
OK" and it will scan and clean your system.
6. Click "
exit" when done.
REBOOT.
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. It is possible that you may be running Java code in your applications that absolutely require a specific version of the JRE to run.
Please follow these steps to remove older version Java components and update.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:24:32 PM, on 6/9/2008 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Boot mode: Normal
newest hijackthis log. The computer seems to be working better than before but still shows signs of being infected.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:43:33 PM, on 6/9/2008 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Boot mode: Normal
After something like this it is a good idea to purge the Restore Points and start fresh.
If everything is running well.... To flush the XP System Restore Points:
(Using XP, you must be logged in as Administrator to do this.)
Go to Start>Run and type msconfig Press enter.
When msconfig opens, click the Launch System Restore Button.
On the next page, click the System Restore Settings Link on the left.
Check the box labeled Turn Off System Restore.
Reboot.
Go back in and turn System Restore ON. A new Restore Point will be created.
I suggest that you keep
MBAM updated and use it every so often to scan for malware.
Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.
You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:
1. Visit Windows Update:
Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.
Windows Update:
http://v4.windowsupdate.microsoft.com/en/default.asp
4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known
vulnerabilities.
6. If you have not already done so, you might want to install
CCleaner and run it in each user's profile:
http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.
7. Practice Safe Surfing with with
TrendProtect by Trendmicro.
TrendProtect is a browser plugin that assigns a safety rating to domains listed in your search engine.
TrendProtect also adds a new button to your browser's toolbar area. The icon and color of the button changes to indicate whether the page currently open is safe, unsafe, trusted, or unrated, or whether it contains unwanted content.
The following color codes are used by TrendProtect to indicate the safety of each site.
Red for Warning Yellow for Use Caution Green for Safe Grey for Unknown
8. You might consider installing SpywareBlaster:
http://www.javacoolsoftware.com/spywareblaster.html It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:
http://www.bleepingcomputer.com/forums/tutorial49.html Periodically check for updates.
Bugbatter
4 Apprentice
•
20487 Posts
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Posted June 7th, 2008 18:00
Mike, when I worked with you a while back, there was a comment in my prevention tips about keeping an anti-virus updated. Please install an anti-virus. avast! has a free version for home users:
http://www.avast.com/eng/programs.html
After you do that, please post a fresh log so we can continue.