I see that you have several issues, so it is important that you print instructions and follow them carefully.
Please use Use TaskManager (Ctrl/Alt/Delete) first to stop hotfix.exe
* When TM opens, scroll down through the list of running processes and left-click once on the hotfix.exe process.
* Once the hotfix.exe process is highlighted, click on the End Process button. When you press this button, Windows will ask if you are sure you want to terminate the process. You should press the Yes button to terminate it.
* ThinkPoint will now be terminated and you will be at a blank screen with Task Manager running.
Next, click on the File menu and select New Task (Run...) from the menu.
* When the Create New Task prompt appears, type explorer.exe into the Open: field and press the OK button.
After a minute or so you should be back at your Windows desktop.
* Once your Desktop has returned the first thing we need to fix your Windows Registry Shell value. ** NOTE: If we do not fix this entry and hotfix.exe is deleted, then your Windows desktop will not be displayed the next time you reboot.
To fix the Shell entry, download the following Shell.reg file to your desktop. (If you are having trouble downloading the file, try right-clicking on it and selecting Save As.) Download Link: http://download.bleepingcomputer.com/reg/shell.reg*
After Shell.reg has been downloaded, locate it on your desktop and double-click on it. When Windows asks if you would like the data to be merged, please allow it to do so.
Continue with running the following:
1. Please download Rkill by Grinler from here Rkill and save it to your desktop. If that does not work try this alternate Link
Double-click on the Rkill desktop icon to run the tool in order to automatically attempt to stop any processes associated with Security Tool and other Rogue programs.
Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, please ignore it, and run rkill.com again. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it.
Therefore, please run rkill quite a few times until the malware is no longer running. You will then be able to proceed with the rest of the instructions below.
*NOTE: A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this only if requested to by the person helping you. Otherwise you can close this log when you wish.
Do not reboot your computer after running rkill as the malware programs will start again.
2. Now you should download Malwarebytes' Anti-Malware, or MBAM, from one of the following locations and save it to your desktop:
3. Once downloaded, close all programs and Windows on your computer, including this one.
4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing and is at the last screen, make sure you uncheck both of the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware check boxes. Then click on the Finish button. If Malwarebytes' prompts you to reboot, please do not do so.
6. As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\program files\Malwarebytes' Anti-Malware\ folder. To download the file please click on the following link:
Malwarebytes Anti-Malware
When your browser prompts you where to save it to, please save it to the C:\program files\Malwarebytes' Anti-Malware\ folder. When downloading the file, it will have a random filename. Please leave the filename the way it is as it is important that it is not changed. You may want to write down the name of the file as you will need to know the name in the next step.
7. Once the file has been downloaded, open the C:\program files\Malwarebytes' Anti-Malware\ folder and double-click on the file you downloaded. MBAM will now start and you will be at the main program screen.
8. Before you can perform a scan, you must first update the program. To do this click on the Update tab, and that at the new screen click on the Check for Updates button. Malwarebytes' will now check for new updates and download and install them as necessary. When the update is completed, you will be prompted with a message stating either that you already have the latest updates or that they have been updated. Either way, you should now click on the OK button to continue.
9. Now click on the Scanner tab and make sure the the Perform full scan option is selected. Then click on the Scan button to start scanning your computer for Security Tool related files.
10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.
When the scan is finished a message box will appear.
11. You should click on the OK button to close the message box and continue with the malware removal removal process.
12. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
13. A screen displaying all the malware that the program found will be shown.
14. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
15. Please post that log in your next reply here. We will have more to do.
16. You can now exit the MBAM program.
* Due to the fact that this infection deletes certain MalwareBytes' files, and we had to work around this, if you wish to continue using MalwareBytes' Anti-Malware, which we suggest you do, then you should uninstall and then install it again so that the files are created properly.
Are you able to get into Safemode so you can use Task Manager? To reboot into Safemode: Turn on the computer. Immediately begin tapping the F8 key. Use the arrow keys to highlight Safe Mode (or Safemode with networking so you can get online) and press the Enter key.
If you have access to another computer, can you download Shell.reg, RKill, and MBAM to a USB stick or CD so you can transfer them to the infected PC AFTER stopping hotfix.exe?
Another avenue would be if we do some manual registry editing. Have you ever worked in the registry?
I am on a clean computer and will download shell and others into a USB.. I am worried that I won't be able to stop hotfix.exe.
I do not know what manual registry is. I can try to keep up with you if you're patient with me. If it's a step by step process, I think I should be able to keep up :)
I can be patient. I'm a retired a kindergarten teacher.:emotion-4:
If you can get into Safemode, we can work from there to stop hotfix.exe. If Task Manager won't work, we'll stop it in the Registry, so the next step would be to run that registry file. If you can use your clean computer to download the registry file and anti-malware tools and move them to the infected machine, we're on the way to a resolution.
Wow! A kindergarten teacher! That's neat! The school district needs someone like you but probably won't be able to afford you. :emotion-1:
I actually got the task manager to run followed your instructions.
I have downloaded shell,rkill, and mbam.
This is the log of HijackThis:
Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 1:03:51 AM, on 10/28/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.17091) Boot mode: Normal
We are making progress, but we are not finished yet. You still have some problems in there. Please post your log from MBAM. (If you open the program it can be found on the Logs tab.)
A small box will open, with an explanation about the tool.
Click Yes at the prompt for Optional Scan.
When done, DDS will open two (2) logs
1. DDS.txt 2. Attach.txt
Save both reports to your desktop.
Copy/paste both logs - along with your MBAM log - to your reply on the forum. Do not attach them.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_10-10-21.02)
Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 3/29/2006 10:59:55 PM System Uptime: 10/28/2010 11:41:27 AM (1 hours ago)
Motherboard: Dell Inc. | | 0FF049 Processor: Genuine Intel(R) CPU T1300 @ 1.66GHz | Microprocessor | 1664/133mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 50 GiB total, 18.502 GiB free. D: is CDROM () E: is Removable
RP829: 9/9/2010 12:15:14 PM - Software Distribution Service 3.0 RP830: 9/10/2010 12:23:06 PM - Software Distribution Service 3.0 RP831: 9/11/2010 11:38:39 AM - Software Distribution Service 3.0 RP832: 9/12/2010 3:00:47 AM - Software Distribution Service 3.0 RP833: 9/12/2010 11:37:25 AM - Software Distribution Service 3.0 RP834: 9/13/2010 10:56:46 PM - Software Distribution Service 3.0 RP835: 9/15/2010 12:06:55 AM - Software Distribution Service 3.0 RP836: 9/15/2010 2:19:43 AM - Software Distribution Service 3.0 RP837: 9/16/2010 10:49:32 AM - Software Distribution Service 3.0 RP838: 9/17/2010 11:07:54 AM - Software Distribution Service 3.0 RP839: 9/18/2010 12:51:02 PM - Software Distribution Service 3.0 RP840: 9/19/2010 2:06:04 PM - Software Distribution Service 3.0 RP841: 9/20/2010 4:41:32 PM - System Checkpoint RP842: 9/20/2010 11:02:47 PM - Software Distribution Service 3.0 RP843: 9/22/2010 11:57:33 AM - Software Distribution Service 3.0 RP844: 9/23/2010 12:11:18 PM - Software Distribution Service 3.0 RP845: 9/25/2010 1:21:31 PM - System Checkpoint RP846: 9/26/2010 12:06:51 AM - Software Distribution Service 3.0 RP847: 9/27/2010 10:34:41 AM - Software Distribution Service 3.0 RP848: 9/28/2010 11:16:24 AM - Software Distribution Service 3.0 RP849: 9/28/2010 12:55:26 PM - Software Distribution Service 3.0 RP850: 9/29/2010 10:56:46 PM - Software Distribution Service 3.0 RP851: 10/1/2010 11:03:10 AM - Software Distribution Service 3.0 RP852: 10/2/2010 12:48:20 PM - System Checkpoint RP853: 10/2/2010 1:02:49 PM - Software Distribution Service 3.0 RP854: 10/2/2010 3:39:22 PM - Software Distribution Service 3.0 RP855: 10/3/2010 12:15:02 PM - Software Distribution Service 3.0 RP856: 10/3/2010 10:11:17 PM - Software Distribution Service 3.0 RP857: 10/4/2010 1:57:46 AM - Software Distribution Service 3.0 RP858: 10/5/2010 11:47:23 AM - Software Distribution Service 3.0 RP859: 10/6/2010 12:15:42 PM - Software Distribution Service 3.0 RP860: 10/7/2010 7:03:01 PM - Software Distribution Service 3.0 RP861: 10/8/2010 8:10:15 PM - System Checkpoint RP862: 10/9/2010 10:35:24 AM - Software Distribution Service 3.0 RP863: 10/10/2010 6:08:17 PM - System Checkpoint RP864: 10/11/2010 6:23:55 PM - Software Distribution Service 3.0 RP865: 10/12/2010 12:25:20 PM - Software Distribution Service 3.0 RP866: 10/12/2010 7:23:16 PM - Software Distribution Service 3.0 RP867: 10/12/2010 11:10:28 PM - Removed iTunes RP868: 10/13/2010 10:51:21 PM - Software Distribution Service 3.0 RP869: 10/14/2010 2:57:26 PM - Software Distribution Service 3.0 RP870: 10/15/2010 11:42:04 AM - Software Distribution Service 3.0 RP871: 10/16/2010 12:04:30 PM - Software Distribution Service 3.0 RP872: 10/17/2010 7:11:58 PM - System Checkpoint RP873: 10/18/2010 10:30:30 AM - Software Distribution Service 3.0 RP874: 10/19/2010 12:32:34 PM - Software Distribution Service 3.0 RP875: 10/20/2010 3:56:28 PM - Software Distribution Service 3.0 RP876: 10/21/2010 5:37:50 PM - Software Distribution Service 3.0 RP877: 10/22/2010 6:21:48 PM - System Checkpoint RP878: 10/23/2010 12:11:34 PM - Software Distribution Service 3.0 RP879: 10/24/2010 4:36:16 PM - System Checkpoint RP880: 10/26/2010 1:38:28 AM - Installed HiJackThis RP881: 10/28/2010 12:13:51 AM - System Checkpoint
==== Installed Programs ======================
2Wire Wireless Client ACA 1.0 for Windows Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) Adobe Download Manager Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 8.1.2 Adobe Reader 8.1.2 Security Update 1 (KB403742) aiofw aioocr aioprnt aioscnnr AOLIcon Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft Panorama Maker 3 Bonjour Broadcom Management Programs center Combined Community Codec Pack 2006-03-06 (Remove Only) Conexant HDA D110 MDC V.92 Modem Creative Mass Storage Drivers Creative MediaSource Creative System Information Creative Zen Nano Plus Dell System Restore Dell Wireless WLAN Card DellSupport Digital Content Portal Digital Line Detect ELIcon Help_CTR helptut helpug High Definition Audio Driver Package - KB835221 HiJackThis Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 10 (KB903157) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) Intel(R) Graphics Media Accelerator Driver Internal Network Card Power Management J2SE Runtime Environment 5.0 Update 3 Java 2 Runtime Environment, SE v1.4.2_03 KODAK All-in-One Printer Software ksdip Malwarebytes' Anti-Malware MCU Microsoft .NET Framework 1.0 Hotfix (KB953295) Microsoft .NET Framework 1.0 Hotfix (KB979904) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2416447) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Antimalware Microsoft Application Error Reporting Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 Microsoft National Language Support Downlevel APIs Microsoft Office XP Professional with FrontPage Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft Security Essentials Microsoft Silverlight Microsoft User-Mode Driver Framework Feature Pack 1.0 Modem Helper Mozilla Firefox (3.6.12) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) Nero 7 Ultra Edition netbrdg NetWaiting oggcodecs 0.71.0946 Otto Picasa 3 PowerDVD 5.7 QuickSet QuickTime Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Windows Internet Explorer 7 (KB2183461) Security Update for Windows Internet Explorer 7 (KB2360131) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 7 (KB972260) Security Update for Windows Internet Explorer 7 (KB974455) Security Update for Windows Internet Explorer 7 (KB976325) Security Update for Windows Internet Explorer 7 (KB978207) Security Update for Windows Internet Explorer 7 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981349) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) SFR Smart Update Utility (AhnLab, Inc.) Sonic DLA Sonic Encoders Synaptics Pointing Device Driver Trend Micro TrendProtect for Internet Explorer Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 7 (KB976749) Update for Windows Internet Explorer 7 (KB980182) Update for Windows Media Player 10 (KB910393) Update for Windows Media Player 10 (KB913800) Update for Windows Media Player 10 (KB926251) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Update Rollup 2 for Windows XP Media Center Edition 2005 VoiceOver Kit WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool Windows Installer 3.1 (KB893803) Windows Internet Explorer 7 Windows Media Format 11 runtime Windows Media Player 10 Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information] Windows Media Player 11 Windows XP Media Center Edition 2005 KB908246 Windows XP Media Center Edition 2005 KB925766 Windows XP Media Center Edition 2005 KB973768 Windows XP Service Pack 3 ZoneAlarm ZoneAlarm Toolbar
==== Event Viewer Messages From Past Week ========
10/27/2010 10:57:22 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.93.345.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.6301.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. 10/26/2010 1:42:38 AM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751) 10/25/2010 11:05:23 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.93.345.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.6301.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. 10/24/2010 2:38:03 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.93.345.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.6301.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. 10/24/2010 12:18:06 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.93.345.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.6301.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. 10/21/2010 5:23:50 PM, error: Dhcp [1002] - The IP address lease 192.168.1.64 for the Network Card with network address 001422F3BD18 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).
==== End Of File ===========================
DDS (Ver_10-10-21.02) - NTFSx86 Run by Yoona at 12:39:18.26 on Thu 10/28/2010 Internet Explorer: 7.0.5730.13 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.97 [GMT -7:00]
Thanks. I will review the logs and post back as soon as possible. In the meantime, I want to make sure that I have seen all your MBAM reports. Was that the only log provided by MBAM? If there is an earlier one, please post that. Thanks.
Memory Processes Infected: (No malicious items detected)
Memory Modules Infected: (No malicious items detected)
Registry Keys Infected: (No malicious items detected)
Registry Values Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\vvguafpvxtqt (Rogue.AVSecuritySuite) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\vvguafpvxtqt (Rogue.AVSecuritySuite) -> Quarantined and deleted successfully.
Registry Data Items Infected: (No malicious items detected)
Folders Infected: (No malicious items detected)
Files Infected: c:\documents and settings\Yoona\local settings\application data\posppxg\yaxhrco.exe (Rogue.AVSecuritySuite) -> Quarantined and deleted successfully. C:\Documents and Settings\Yoona\Local Settings\Temp\e.exe (Rogue.AVSecuritySuite) -> Quarantined and deleted successfully. C:\Documents and Settings\Yoona\Local Settings\Temporary Internet Files\Content.IE5\TJY41A5J\da36ad[1].exe (Rogue.AVSecuritySuite) -> Quarantined and deleted successfully.
Bugbatter
4 Apprentice
•
20487 Posts
628
0
Posted October 26th, 2010 15:00
Welcome to Dell Community.
I see that you have several issues, so it is important that you print instructions and follow them carefully.
Please use Use TaskManager (Ctrl/Alt/Delete) first to stop hotfix.exe
* When TM opens, scroll down through the list of running processes and left-click once on the hotfix.exe process.
* Once the hotfix.exe process is highlighted, click on the End Process button. When you press this button, Windows will ask if you are sure you want to terminate the process. You should press the Yes button to terminate it.
* ThinkPoint will now be terminated and you will be at a blank screen with Task Manager running.
Next, click on the File menu and select New Task (Run...) from the menu.
* When the Create New Task prompt appears, type explorer.exe into the Open: field and press the OK button.
After a minute or so you should be back at your Windows desktop.
* Once your Desktop has returned the first thing we need to fix your Windows Registry Shell value. ** NOTE: If we do not fix this entry and hotfix.exe is deleted, then your Windows desktop will not be displayed the next time you reboot.
To fix the Shell entry, download the following Shell.reg file to your desktop. (If you are having trouble downloading the file, try right-clicking on it and selecting Save As.) Download Link: http://download.bleepingcomputer.com/reg/shell.reg*
After Shell.reg has been downloaded, locate it on your desktop and double-click on it. When Windows asks if you would like the data to be merged, please allow it to do so.
Continue with running the following:
1. Please download Rkill by Grinler from here Rkill and save it to your desktop. If that does not work try this alternate Link
- Double-click on the Rkill desktop icon to run the tool in order to automatically attempt to stop any processes associated with Security Tool and other Rogue programs.
- If using Vista, right-click on it and Run As Administrator.
Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, please ignore it, and run rkill.com again. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it.Therefore, please run rkill quite a few times until the malware is no longer running. You will then be able to proceed with the rest of the instructions below.
*NOTE: A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this only if requested to by the person helping you. Otherwise you can close this log when you wish.
Do not reboot your computer after running rkill as the malware programs will start again.
2. Now you should download Malwarebytes' Anti-Malware, or MBAM, from one of the following locations and save it to your desktop:
Malwarebytes Anti-Malware
alternate download link
3. Once downloaded, close all programs and Windows on your computer, including this one.
4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing and is at the last screen, make sure you uncheck both of the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware check boxes. Then click on the Finish button. If Malwarebytes' prompts you to reboot, please do not do so.
6. As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\program files\Malwarebytes' Anti-Malware\ folder. To download the file please click on the following link:
Malwarebytes Anti-Malware
When your browser prompts you where to save it to, please save it to the C:\program files\Malwarebytes' Anti-Malware\ folder. When downloading the file, it will have a random filename. Please leave the filename the way it is as it is important that it is not changed. You may want to write down the name of the file as you will need to know the name in the next step.
7. Once the file has been downloaded, open the C:\program files\Malwarebytes' Anti-Malware\ folder and double-click on the file you downloaded. MBAM will now start and you will be at the main program screen.
8. Before you can perform a scan, you must first update the program. To do this click on the Update tab, and that at the new screen click on the Check for Updates button. Malwarebytes' will now check for new updates and download and install them as necessary. When the update is completed, you will be prompted with a message stating either that you already have the latest updates or that they have been updated. Either way, you should now click on the OK button to continue.
9. Now click on the Scanner tab and make sure the the Perform full scan option is selected. Then click on the Scan button to start scanning your computer for Security Tool related files.
10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.
When the scan is finished a message box will appear.
11. You should click on the OK button to close the message box and continue with the malware removal removal process.
12. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
13. A screen displaying all the malware that the program found will be shown.
14. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
15. Please post that log in your next reply here. We will have more to do.
16. You can now exit the MBAM program.
* Due to the fact that this infection deletes certain MalwareBytes' files, and we had to work around this, if you wish to continue using MalwareBytes' Anti-Malware, which we suggest you do, then you should uninstall and then install it again so that the files are created properly.