Hi,

I would try to reboot again and see if it comes up. You may also want to reseat the SPs. If that doesn’t work you may need to reimage them.

Hello Josh, thanks for reply...we have tried to clear boot counters, reboot SP as well as reimage..however ending up with the same issue. Looks like it cannot mount stystem partion.

service@spb spb:~> svc_reimage -r
###############################################################################
WARNING: This action will reimage the SSD and rebuild it from the Backend!!
###############################################################################
Enter "yes" if want to proceed with this action: yes
Clearing boot counters...
Resetting boot control data to initial defaults...
Clearing bootflash boot block
Rescue Mode
mount: you must specify the filesystem type
 --- WARNING: Could not preserve memory persistence configuration
100+0 records in
100+0 records out
51200 bytes (51 kB) copied, 0.00170112 s, 30.1 MB/s
100+0 records in
100+0 records out
51200 bytes (51 kB) copied, 0.00165254 s, 31.0 MB/s
Setting reimage reboot reason thru peer...
INFO: spb - ready to complete reimage...
*** WARNING *** This Storage Processor is in Service Mode  *** WARNING ***

*** Run "svc_diag" to view system info or "help" for service commands  ***

service@spb spb:~> [  993.339868] Restarting system.

Thanks , unfortunatelly this VNXe is not under support anymore.

I think the best option is for you call phone support, they may need to remote into your SPs.

it should take it out of service mode and try to boot normally. 

Try svc_reimage --clear and rebooting

We have already tried to remove boot counters and boot to normal mode, but still stuck in service mode after reboot

svc_rescue_state -c

svc_shutdown -r

Strange is that reimage procedure took just approx 2 minutes and disaplying errors 

mount: you must specify the filesystem type
--- WARNING: Could not preserve memory persistence configuration

service@spb spb:~> svc_rescue_reason
0x0000

From boot procedure it looks like it cannot mount ssd partition due to missing filesystem type

2020-11-04 12:04:18 INFO: mounting ssd ...
2020-11-04 12:04:18 mount: you must specify the filesystem type
2020-11-04 12:04:18 --- WARNING: Mounting the ssd failed.
2020-11-04 12:04:19 0:0x9000:0x100:/dev/sedlb0
2020-11-04 12:04:21 1:0x9000:0x100:/dev/sedlb1
2020-11-04 12:04:23 2:0x9000:0x100:/dev/sedlb2
2020-11-04 12:04:23 Warning: Could not retrieve primary lockbox.
2020-11-04 12:04:23 Warning: Could not get local SSD backup lockbox.
2020-11-04 12:04:23 Warning: Could not get local bootflash block backup lockbox.
2020-11-04 12:04:23 ssh: Could not resolve hostname peer: Name or service not known

Thanks Josh, I didnt find "--clear" option in the manual with service commands, can you please provide some info what it does ? 

Ok, yeah I don’t have anything else to try, it is probably replace the SPs or pay for fee based phone support.

@igmacak​ was you able to find solution for your problem or not? I have exactly the same problem with our 3150 model and can't fix it