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GuntherSGP
5 Posts
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10044
September 30th, 2007 09:00
1520 + BT Mouse
Hi,
I have recently purchased a Dell 1520 with Vista 32bits and a BlueTooth (BT) mouse, all from Dell.
I can use the mouse but when the computer wakes up from sleep mode the mouse does not work most of the time (but sometimes it works fine) even though the mouse is still listed as a BT device.
The workaround I found is to remove the mouse from the BT panel and rediscover it which is quite cumbersome.
I have emailed the Dell support and it seems to be the normal behavior but I question this as the mouse sometimes works fine after the computer wakes up.
Anybody with a similar (or better) experience?
The batteries in the mouse are new and the BT driver I have is listed as 355 module + EDR technology.
Thanks for your input.
I have recently purchased a Dell 1520 with Vista 32bits and a BlueTooth (BT) mouse, all from Dell.
I can use the mouse but when the computer wakes up from sleep mode the mouse does not work most of the time (but sometimes it works fine) even though the mouse is still listed as a BT device.
The workaround I found is to remove the mouse from the BT panel and rediscover it which is quite cumbersome.
I have emailed the Dell support and it seems to be the normal behavior but I question this as the mouse sometimes works fine after the computer wakes up.
Anybody with a similar (or better) experience?
The batteries in the mouse are new and the BT driver I have is listed as 355 module + EDR technology.
Thanks for your input.
GuntherSGP
5 Posts
313
0
Posted October 5th, 2007 13:00
Hi,
I have tried both of them:
http://support.microsoft.com/kb/929577 was not applicable for my system
and http://support.microsoft.com/kb/941997/de brought no change to my problem
Anyway this BT mouse problem was only a tiny part of a much bigger problem (blue screens, lockups, file loss due to automatic filesystem fixing, unwanted reboot, network slowness, screen resolution that suddenly switches to 1024x768 after wake up, Fx crash at startup (since day one).
So I think I found the (Vista) ultimate solution: downgrading to XP.
Today Dell exchanged my Vista sticker against a XP Pro license.
I have to reinstall everything but that cannot be worse than the current situation.
Thanks for the tips.- I also recently purchased the i1520/Vista 32bits and the DELL BlueTooth (BT) mouse/keyboard combo.
Like you, the BT mouse and BT keyboard loses connectivity when the computer wakes up from sleep mode!
The best workaround I found so far is "Turn off the Bluetooth adapter" then turn it right back on. To do this, go to Control Panel/Network and Internet/Bluetooth Devices. When the Bluetooth dialog box opens, click Options tab. Then, simply Check then Un-Check the "Turn off the Bluetooth adapter" box. Much better than multiple restarts, as this occurs 8 of 10 times while waking up from sleep mode. I also added a Bluetooth Devices shortcut to Descktop to get there directly.
As for your comment "I question this as the mouse sometimes works fine after the computer wakes up", I completely agree. The inability for the i1520/Vista to reactivate the BT controls when the mouse is "wiggled" is NOT NORMAL! That's a bogus answer and a pathetic response by Dell.
For what it's worth through my troubleshooting woes, I've tried the following:1. DISABLED ALL items from the Startup tab within the MSCONFIG dialog box. This has ZERO effect on BT re-connectivity regarding this issue. However, there was a favorable response when disabling all startup items. I found the performance increased, IMO. Also on a separate issue, I was experiencing a laggy keyboard response by BOTH the laptop and BT keyboards. Disableing the Startup items fixed the keyboard latency issue but at the cost of losing "pre-loaded apps".2. Installed the Logitech SetPoint application, see Dell's KB article #332350. This app has ZERO effect on maintaining BT connectivity regarding this issue. I will give the app kudos for it's GUI interface to control the BT mouse and keyboard. But that's it.All the research I've done, IMO, points to VISTA and it's resource management approach. I can only hope MS puts out a patch soon regarding BT connected peripherals.My 2 cents GuntherSGP
5 Posts
313
0
Posted October 21st, 2007 04:00
Thanks for your input.
Since then I have given up on trying to fix/patch Vista and I have reverted to XP. Now everything works better (including the BT mouse). The computer is also much faster.
Dell was quite efficient in exchanging the Windows sticker and providing the Dell XP CD.
After having used both OSes there is no question that Vista does not bring added value, only problems (slowness and non functioning items - BT/Wifi).
I think Dell is now selling the 1520 with XP preinstalled (that was not the case when I bought mine) which is a reflection on the feedback they got on Vista.
My advice: go back to XP.
Best regards.- My BT mouse was constantly losing connection to my 1520. The the Dell CSR had me put in a passsphrase in the BT configuretion. I used the passphrase 00000. Now my mouse if close to rock solid. I don't see out to add the passphrase now the my mouse already works, but I know I had the option of using or not using a passphrase while adding the device. Can't hurt to try that before failing back to a usb mouse.
grzegorzM
1 Message
313
0
Posted October 1st, 2007 07:00
I have a similar problem with my Inspiron 1520 and the BT mause.
After wake-up, the mouse in not working, the Bluetooth in device manager shows problem code 43. I have searched internet and it seems
to be a vista problem, an update or Hotfix is needed. See
http://support.microsoft.com/kb/929577
http://support.microsoft.com/kb/941997/de
In my case if I restart Vista, the BT drivers are loaded properly,
(without problem code 43) and evwrything works fine.
So the solution would be to download the Hotfix from Microsoft
or wait for next Service Pack.
Any better ideas?
Grzegorz