UNSOLVED
Cannot Access Secure Websites
Cannot access secure websites at all; here's what I have tried:
-System restore
-Virus and Spyware scans(no critical objects) using adaware, X-cleaner, and normal
-All Firewalls are disabled
-Deleted Temporary internet files
-Configured security, content, and advanced settings in Internet Explorer
-Verified that the date and time settings on computer were correct
-Verifed that computer was using 128-bit encryption
-Used system restore to return computer to a previous state
-Verified the configuration of your third-party firewall or antivirus program
-Used the System File Checker
-Verified that the Microsoft Crypto Services was started
-Created a new user profile
-Still cannot access a secure website
-Configured security, content, and advanced settings in Internet Explorer
-Verified that the date and time settings on computer were correct
-Verifed that computer was using 128-bit encryption
-Used system restore to return computer to a previous state
-Verified the configuration of your third-party firewall or antivirus program
-Used the System File Checker
-Verified that the Microsoft Crypto Services was started
-Created a new user profile
-Still cannot access a secure website
- No, I just forgot to add it to my message lol. I did re-register the dll files also. I followed the microsoft website exactly and still no luck. Whenever I try to access my firewall I receive an error message saying that firewall setting are not available(windows firewall) and I am using Windows XP service pack 1 because I cannot update to SP2 from the microsoft website. Everytime I try to redownload internet explorer 6 with service pack 1, I receive an error about changing my proxy setting. I don't have any proxy settings that I need to configure because I'm using Verizon DSL. Any more suggestions???P.S. The problem mainly occurs when I click on the checkout button on a website such as smartbargins.com and I followed the steps under the KB article for that message and still no luck.
- It's possible that you may have a virus or trojan that has changed some registry settings. You might want to first do an online virus scan at http://housecall.trendmicro.com/ and if that doesn't help, go Here and follow the directions to download and run the analysis tool called HijackThis. Generate a log file, then open it and copy and paste the text of the log file in a message in the HijackThis forum where a HijackThis expert can offer advice.
Steve
volcano11
2 Intern
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27973 Posts
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Posted July 10th, 2005 03:00
It looks like you left out a few steps in the troubleshooting procedure:
http://support.microsoft.com/?kbid=813444
Steve