
UNSOLVED
Embassy Security Suite - Multiple Issues
This is one of the most frustrating software packages I've used.
I was able to enable my TPM chip and successful get that function recognized within the software. My laptop is not part of a domain, just has two local user accounts for my wife and I.
I follow the wizard and setup my username and the domain is the local PC name. I register multiple fingerprints and I figure I'm ready to role. I reboot to test the functionality. Upon a reboot I am able to successfully finger swipe to get past the Pre-boot screen. Windows loads up and gives me an error on authentication. I click ok and it presents me with a screen showing my username, but the Log onto section is greyed out and black. I am forced to type in a password in this section.
I try to enroll another user that has the domain section blank. It then asks for a password. I add a different finger print to make sure there was no conflict. I reboot with the Automatic Windows Authentication still enabled. I get past the pre-boot, but when Windows loads, winlogon.exe continueously crashes. I boot into safe mode to disable the Automatic Windows logon. I reboot after that change and now along with the fingerprint swipe, the pre-boot is requiring me to enter the system password.
Once back into a normal Windows Session, I unenroll the username with blank domain since that was fruitless. I keep the Automatic Windows logon disabled since that doesn't work, though I wish it would. I reboot to see if I can at least swipe at pre-boot, then swipe again at Windows login. Again I am asked for both fingerprint, then system password at pre-boot. I say a few choice words and get to the Windows login. I swipe my finger and it states that I have no enrolled fingerprints. I won't repeat the words that were said at this point. I login with the password and go through the enrollment process and my fingerprints are all there.
At this point I'm at a loss, and quite frustrated. Any help would be greatly appreciated!
-Damon
I was able to enable my TPM chip and successful get that function recognized within the software. My laptop is not part of a domain, just has two local user accounts for my wife and I.
I follow the wizard and setup my username and the domain is the local PC name. I register multiple fingerprints and I figure I'm ready to role. I reboot to test the functionality. Upon a reboot I am able to successfully finger swipe to get past the Pre-boot screen. Windows loads up and gives me an error on authentication. I click ok and it presents me with a screen showing my username, but the Log onto section is greyed out and black. I am forced to type in a password in this section.
I try to enroll another user that has the domain section blank. It then asks for a password. I add a different finger print to make sure there was no conflict. I reboot with the Automatic Windows Authentication still enabled. I get past the pre-boot, but when Windows loads, winlogon.exe continueously crashes. I boot into safe mode to disable the Automatic Windows logon. I reboot after that change and now along with the fingerprint swipe, the pre-boot is requiring me to enter the system password.
Once back into a normal Windows Session, I unenroll the username with blank domain since that was fruitless. I keep the Automatic Windows logon disabled since that doesn't work, though I wish it would. I reboot to see if I can at least swipe at pre-boot, then swipe again at Windows login. Again I am asked for both fingerprint, then system password at pre-boot. I say a few choice words and get to the Windows login. I swipe my finger and it states that I have no enrolled fingerprints. I won't repeat the words that were said at this point. I login with the password and go through the enrollment process and my fingerprints are all there.
At this point I'm at a loss, and quite frustrated. Any help would be greatly appreciated!
-Damon
Responses (1)
Solutions (0)

byker49
569 Posts
173
0
Posted February 20th, 2008 04:00
The Embassy support page is located here:
http://www.wave.com/support/ets-support/ESC.htm