UNSOLVED

jon.mahon

updated

8 years ago

0

2477

April 8th, 2018 15:00

Help with Precision t3500 Internet Connectivity

I have been running Windows 10 Pro on an older T3500 for about 2 years now, and just last week it stopped connecting to the Internet altogether. I know there is a driver issue (and apparently Windows 10 is not tested?) but I have no idea why it suddenly just stopped after working fine for a long time. I am assuming a new update to Windows 10? 

If anyone has any suggestions or experience with this or something similar, I'd appreciate some help. I am not the most computer savvy when it comes to the nitty-gritty, but I'm not terrible. I have tried to find and install new drivers, and do every "normal" troubleshooting option, even a Fresh start. The error I get is "Broadcom NetXtreme Gigabit Ethernet has a driver problem". 

Happy to provide more relevant details, just let me know what is needed. Thank you.

  • Jesse L (retired)

    10 Wizard

    17898 Posts

    69016 Points

    2160

    0

    Posted April 9th, 2018 06:00

    jon.mahon,

    You can try looking on the Broadcom website at the link below for a driver.

    Broadcom Support

     

    Jesse L (retired)

  • 2154

    0

    Posted April 9th, 2018 10:00

    Hi Jesse,

    I did try there. That is what made me think they don't have drivers for Windows 10 - at least I don't think? I don't see anything there. I am not great with this part of computer stuff. I just don't know why (if they don't support Windows 10 drivers) I was able to connect both via wifi and ethernet for so long on Windows 10.

    Thanks.