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jlehne

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19 years ago

J

jlehne

9 Posts

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3670

July 5th, 2007 23:00

I have recently been having a problem when using Internet...

I have recently been having a problem when using Internet Explorer that I am seeking help with.  When I exit out or close a site a prompt comes up that says "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." It then gives me the option in the prompt of whether I want to send the error report or not.  Any suggestions on how to correct this?
Thank you.
  • M

    mombodog

    2 Intern

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    12735 Posts

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    Posted July 5th, 2007 23:00

    Try cleaning out the temporary internet files folder using Tools/Internet Options
  • M

    mombodog

    2 Intern

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    12735 Posts

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    Posted July 7th, 2007 22:00

    Go to Start/Run and type in     sfc /scannow     hit OK, have your xp cd ready in case it asks for it.
     
    space between   c   and   /        when it is done, reboot and try IE again.
  • J

    jlehne

    9 Posts

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    Posted July 7th, 2007 22:00

    I tried cleaning out the temp files and still have the problem, any other suggestions?
    Thanks for the help!
  • J

    jlehne

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    Posted July 8th, 2007 23:00

    Hmmm, everything came back okay on the scan?
  • M

    mombodog

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    Posted July 8th, 2007 23:00

    Well actually it does not tell you what has been done, it checks critical system files for corruption and correct file size, replaces them without notification.
     
    Any improvement in IE?
  • J

    jlehne

    9 Posts

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    Posted July 9th, 2007 02:00

    Unfortunately no, if I open up a picture within a site and then try to close it that's when the error pops up and kicks me out of IA, frustrating!

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